Tech Mahindra hiring For Quality Assistant Manager- Compliance

Tech Mahindra hiring For Quality Assistant Manager- Compliance

Tech Mahindra hiring For Quality Assistant Manager- Compliance

Tech Mahindra hiring For Quality Assistant Manager- Compliance

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tech mahindra ltd3.6(10406 Reviews)

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7 - 12 years

Not Disclosed


Job description


  • Interacts with clients as Single Point of Contact for all compliance related issues
  • Responsible for Process level ticket fraud and compliance and SOW compliance for the account
  • Responsible to implement a framework for structured risk assessment to uncover risks and vulnerabilities pertaining to of process and policy compliance and SOW
  • Establish a control plan which includes heuristics and sampling techniques to ensure adequate detectability to cover all risk areas.
  • Set up and drive zero tolerance policy for the account.
  • Publish weekly and daily compliance dash boards
  • Delivers process improvement projects targeting improvement of compliance controls using structured process improvement techniques (Lean, Six sigma, PDCA etc.)
  • Works with the site/client team in upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.)
  • Ensures compliance to requirements related to QMS and ISMS within the account
  • Co-ordinates quality related audits both internal as well as external including client audits
  • Handles a team of Compliance analysts
  • Supervise execution of transactional compliance audits to high accuracy targets and positions compliance monitoring as a leading indicator of operational and SOW risks
  • Create SOW awareness for the associates/TL/Manager


Applicants Specifications & Qualification:

  • Graduation (any discipline) with 5-8 years of overall experience with primary experience in tech support/telecom processes/retail
  • Deep domain understanding of risk management, compliance techniques and tools
  • Certified internal auditor for ISO 9k and ISO 27k
  • Lean Six Sigma Green Belt certified with at least 2 projects lead individually.
  • Experience with structured process improvement methodologies, including but not limited to Lean
  • Strong business acumen and the ability to develop and deliver rigorous analysis to quantify business case scenarios, options and risks
  • Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives
  • Ability to work within challenging environment with tight delivery timelines
  • Out of the box thinker to develop tools and processes for best utilization of resources.
  • Ability to manage Internal and external clients;
  • Highly assertive with Strong conflict management skills.
  • Ability to manage team of TLs and QAs
  • Self-motivated Team player
  • Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting.

RoleAssistant Manager/Manager-(NonTechnical)

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryBack Office/Web/Transaction Processing


UG :Any Graduate in Any Specialization

Key Skills

Process Improvement ProjectsGreen BeltExcelAudit ComplianceQMSTLLean Six SigmaOperationsRisk ManagementAuditing