Assistant Vice President

Assistant Vice President

Assistant Vice President


Exprience: 10 - 20 years

Location: Noida

Job description

  • Formulation and execution of capacity and staffing plans based on medium term business forecast
  • Negotiating and finalizing SLA s with the Client - contract negotiation
  • Implementing revenue and cost plans
  • Establishing a review/ reporting mechanism with the Client
  • Developing and approving incentive plans
  • Identify and champion improvement projects
  • Review the progress of attrition action plans and check effectiveness
  • Provide leadership to team of Managers, Asst. Managers and Executives
  • Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.




The Performance parameters include:


  • Client satisfaction
  • Revenue and costs
  • Process Improvement
  • Employee satisfaction
  • Attrition management

Role: Head - Operations

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations


UG: Any Graduate

PG: Any Postgraduate

Key Skills

(i) ISO

(ii) Staffing

About company

EXL Service is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance.