Fishbone on FCR

I have commenced project increase FCR in BPO. Can you help me out to identify the potential factor's of FCR. Have drafted a Fishbone First Call Resolution

Vinay Kumar Vinay Kumar Apr 24, 2019 3085 0

Fishbone on FCR

Hi All,

I am Akash Deep. I have commenced project on to increase the FCR in BPO. Can you all help me out to identify the potential factor’s of FCR. Have drafted a Fishbone First Call Resolution below.

Thanks for anticipation !!