Quality Manager (BPO)

Pranay Kumar Apr 14, 2023 781 0

Quality Manager (BPO)

URL: https://www.naukri.com/job-listings-quality-manager-bpo-shining-stars-institution-travels-lucknow-3-to-8-years-130323004777?src=jobsearchDesk&sid=16814527912693658_1&xp=2&px=2

Exprience: 3 - 8 years

Location: Lucknow

Job description

Hello Folks,
Hope this finds you in good health!!!

We are looking for an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer. They must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition. The goal is to help preserve our reputation by ensuring our services are capable to drive sustainable growth.

IT IS WORK FROM OFFICE FOR LUCKNOW LOCATION. NEED CANDIDATES HAVING EXPERIENCE AS A QUALITY MANAGER IN ANY PROCESS IN ANY BPO.

RESPONSIBILITIES :

Ensuring that all company policies and procedures are followed by all employees
Monitoring the progress of projects to ensure that deadlines are met
Working with management to develop new quality control processes and procedures
Conducting investigations into employee complaints about health or safety issues
Participating in regular staff meetings to discuss quality issues and concerns
Serving as a liaison between management and other departments such as engineering, research & development (R&D), and manufacturing
Monitoring compliance with government regulations regarding environmental protection, food safety, fire safety, and other safety requirements
Conducting training sessions on quality control methods and techniques to ensure that all employees are familiar with best practices
Reviewing data from internal audits and investigations to identify problems or determine whether corrective action is necessary .

PLEASE GO THROUGH WELL THE BELOW REQUIREMENTS BEFORE APPLYING :

Must be Graduated.
Must have aware with all the KRA AND KPI of QUALITY MANAGER.
At least 1- 2 years experience as QUALITY IN ANY PROCESS IN ANY BPO.
Must be good in English communications..
Familiarity with quality standards and processes to follow federal, state and local regulations
Communication skills to convey information in reports, meetings and status reports
Knowledge of the product to perform accurate quality control
Attention to detail
Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws
Interpersonal skills
Ability to handle stress
Ability to operate under deadlines while still meeting standard

SALARY SLAB :- 12 LPA
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. We consider ourselves responsible for protecting our partners interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.

You can connect on 9696598664 (SHAHEEN) if in case I don't respond then you can text me or WhatsApp me on above given number along with your resume. I will surely get back to you once I am available.
KINDLY EXCUSE US IF YOU DON'T HAVE A RELEVANT EXPERIENCE.

Role: Quality Manager / Supervisor

Industry Type: BPO / Call Centre

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: Any Graduate

Key Skills

(i) Six sigma Master black belt

(ii) CTC