Director - Process Excellence/Quality - US/UK Mortgages Process - BPO

Director - Process Excellence/Quality - US/UK Mortgages Process - BPO

Director - Process Excellence/Quality - US/UK Mortgages Process - BPO


Exprience: 15 - 25 years

Location: Mumbai

Job description

Director Process Excellence - US/UK Mortgages Process for an MNC BPO (Bglr / Hyd / Delhi / Mumbai / Chennai).

Purpose of the role:

- Collaborating, communicating and partnering with business owners, stakeholders & other partners to be identify, scope, analyze and execute process improvements and projects

- Use appropriate Lean and Six Sigma tools to analyze data, identifying sources of variation, root causes and solutions

- Demonstrate strong knowledge on lean and six sigma concepts with a history of execution in healthcare provider business

- Work across multi-domain. multi-function, multi-location & multi-culture teams

Roles and Responsibilities:

- 15+ years of work experience with at least 8-10 years of relevant work experience in process excellence/ lean six sigma roles/ projects in US / UK Mortgages Process only.

- Bachelor or Master's degree in any Quantitative discipline (such as Economics/ Computer Science/ Information Technology/ Mathematics/Statistics)

- Excellent communication skills and ability to work across teams

- Green belt certified with demonstrated project completion, preferably Black Belt trained or certified

- Strong experience in project identification, scoping, analysis and execution

- Good understanding of data, stakeholder management and excellent problem-solving skills.

Role: Process / Operational Excellence

Industry Type: IT Services & Consulting

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality


UG: BCA in Computers, B.Tech/B.E. in Computers, B.Sc in Maths, Computers, Statistics, B.A in Economics, Statistics, Maths

PG: M.Tech in Computers, M.A in Maths, Economics, Statistics, MCA in Computers, MCM in Computers and Management, MBA/PGDM in Information Technology, MS/M.Sc(Science) in Maths, Computers, Statistics

Doctorate: Doctorate Not Required

Key Skills

(i) Six sigma 

(ii) Black belt

About company

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