Director - Process Excellence/Quality - US/UK Mortgages Process - BPO

Director - Process Excellence/Quality - US/UK Mortgages Process - BPO
URL: https://www.naukri.com/job-listings-director-process-excellence-quality-us-uk-mortgages-process-bpo-search-light-mumbai-hyderabad-secunderabad-chennai-bangalore-bengaluru-delhi-ncr-15-to-25-years-280223910674?src=jobsearchDesk&sid=16814527912693658_1&xp=3&px=2
Exprience: 15 - 25 years
Location: Mumbai
Job description
Director Process Excellence - US/UK Mortgages Process for an MNC BPO (Bglr / Hyd / Delhi / Mumbai / Chennai).
Purpose of the role:
- Collaborating, communicating and partnering with business owners, stakeholders & other partners to be identify, scope, analyze and execute process improvements and projects
- Use appropriate Lean and Six Sigma tools to analyze data, identifying sources of variation, root causes and solutions
- Demonstrate strong knowledge on lean and six sigma concepts with a history of execution in healthcare provider business
- Work across multi-domain. multi-function, multi-location & multi-culture teams
Roles and Responsibilities:
- 15+ years of work experience with at least 8-10 years of relevant work experience in process excellence/ lean six sigma roles/ projects in US / UK Mortgages Process only.
- Bachelor or Master's degree in any Quantitative discipline (such as Economics/ Computer Science/ Information Technology/ Mathematics/Statistics)
- Excellent communication skills and ability to work across teams
- Green belt certified with demonstrated project completion, preferably Black Belt trained or certified
- Strong experience in project identification, scoping, analysis and execution
- Good understanding of data, stakeholder management and excellent problem-solving skills.
Role: Process / Operational Excellence
Industry Type: IT Services & Consulting
Department: Quality Assurance
Employment Type: Full Time, Permanent
Role Category: Business Process Quality
Education
UG: BCA in Computers, B.Tech/B.E. in Computers, B.Sc in Maths, Computers, Statistics, B.A in Economics, Statistics, Maths
PG: M.Tech in Computers, M.A in Maths, Economics, Statistics, MCA in Computers, MCM in Computers and Management, MBA/PGDM in Information Technology, MS/M.Sc(Science) in Maths, Computers, Statistics
Doctorate: Doctorate Not Required
Key Skills
(i) Six sigma
(ii) Black belt
About company
Leading Client
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