Six Sigma benefits in BPO

Six Sigma benefits in BPO

Six Sigma benefits in BPO

Six Sigma benefits in BPO. There are many benefits associated with the deployment of Six Sigma in any organization, service or manufacturing.

Six Sigma benefits in BPO

How Six Sigma is beneficial for BPO’s

Mentioned below are the Six Sigma benefits in BPO

Providing importance to Voice of the Customer (VOC): The final aim of BPO’s and customer care centres is to increase customer satisfaction, a mission that can only be accomplished if customer essentials and prospects are met. This is why in a Six Sigma organization, automated response systems are put in place, which continuously track changing customers’ requirements and expectations. When existing business processes are twisted based on VOC, it becomes tension-free for the organization to do fairness to customer essentials and expectations.

Assigning the exact person for the right job: Six Sigma may be mainly connected with the enhancement of business processes, but in BPO’s and customer care centres, it goes a step further and takes on some of the responsibilities of the HR division or the concern department. Six Sigma helps in classifying call centre professionals based on their present skills and expertise, which in order to supports management in assigning the correct person for the correct job. The point to be noted here is that such arrangement is not done in a way to understand the abilities of customer care centre experts. It is finished in such a way that experts who are less skilled do not feel insulted. Offering free training and making available other possibilities of professional growth to those who have been classified as less skilled, solves the difficulty of employee disappointment, if slightly.

Apart from these, Six Sigma also supports in improving interior operations of BPO’s and customer care centres, something that suddenly leads to a reduction in the overall cost of operations. This may not disturb customer satisfaction, but it does help BPO’s to maintain competencies, which has developed quite essential allowing for the increasing struggle in the BPO industry.

Responsible Quality Levels in BPO’s or Customer Care Centres

In BPO’s and customer care centres, customer input and feedback is first quantified so as to develop a better understanding of their needs and expectations. Based on the quantification, Six Sigma experts then mark out various levels of excellence to be completed over the planned dated of implementation, which typically ranges from three to six months, depending on the difficulty of the implementation project. The simple aim is to make non-stop improvements in business processes so as to accomplish the maximum possible quality levels.

Six Sigma has proved relatively beneficial for the services sector because rather than making direct alterations in the product or service, it focuses more on making developments in existing business processes, which automatically increases the quality of final conclusion, be it a product or deal. This is like undertaking the root cause that might be producing and trying to relate with value or quality