Call Quality Analyst

Call Quality Analyst SORTING HAT TECHNOLOGIES PVT LTD 1 - 6 years ₹ 3,00,000 - 5,00,000 P.A. Chennai, Pune, Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata

Pranay Kumar Jan 11, 2021 786 0

Roles and Responsibilities

Listen to and audit calls of sales and support reps in the ad sales domain.
Be familiar with the implementation and effective usage of different QC Tools, best practices,

and procedures.

Quality Audits of Calls, Calibration Sessions, And Participate in Coaching Sessions wherever

necessary.

Manage Process Performance on Call Quality. Meet Daily/Weekly/Monthly Assigned Number

of Evaluations.

Aligned to Each Process for Transactional Quality Improvement Initiatives.
Ensuring Reporting Timelines Targets
Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps.
Identify and remedy defects within the production process.

Desired Candidate Profile

Minimum 1 Year of extensive experience in quality, auditing

Language : English , Hindi

Strong computer skills and knowledge of QA databases and applications.
Strong analytical and problem-solving skills.
Meticulous attention to detail.
A Lean Six Sigma Green Belt Certification is an added advantage to the applicant
6 days Working Sunday Fixed Off

Perks and Benefits

Work from Home

Drop me your Resume on shubha.mohapatra@unacademy.com

Regards

Shubha Mohapatra

7978679402

Talent Acquisition Specialist

Unacademy

RoleAssociate/Senior Associate -(NonTechnical)

Employment TypeFull Time, Permanent