Call Quality Analyst

Call Quality Analyst SORTING HAT TECHNOLOGIES PVT LTD 1 - 6 years ₹ 3,00,000 - 5,00,000 P.A. Chennai, Pune, Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata

Call Quality Analyst

Job description

Roles and Responsibilities

  • Listen to and audit calls of sales and support reps in the ad sales domain.
  • Be familiar with the implementation and effective usage of different QC Tools, best practices,

and procedures.

  • Quality Audits of Calls, Calibration Sessions, And Participate in Coaching Sessions wherever


  • Manage Process Performance on Call Quality. Meet Daily/Weekly/Monthly Assigned Number

of Evaluations.

  • Aligned to Each Process for Transactional Quality Improvement Initiatives.
  • Ensuring Reporting Timelines Targets
  • Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps.
  • Identify and remedy defects within the production process.

Desired Candidate Profile


Minimum 1 Year of extensive experience in quality, auditing

  • Excellent communication skills, both written and verbal.

Language : English , Hindi

  • Strong computer skills and knowledge of QA databases and applications.
  • Strong analytical and problem-solving skills.
  • Meticulous attention to detail.
  • A Lean Six Sigma Green Belt Certification is an added advantage to the applicant
  • 6 days Working Sunday Fixed Off


Perks and Benefits

Work from Home

Drop me your Resume on



Shubha Mohapatra


Talent Acquisition Specialist


RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeEducation, Teaching, Training

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice


UG :Any Graduate in Any Specialization