Call Quality Analyst
Call Quality Analyst SORTING HAT TECHNOLOGIES PVT LTD 1 - 6 years ₹ 3,00,000 - 5,00,000 P.A. Chennai, Pune, Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata
Roles and Responsibilities
- Listen to and audit calls of sales and support reps in the ad sales domain.
- Be familiar with the implementation and effective usage of different QC Tools, best practices,
- Quality Audits of Calls, Calibration Sessions, And Participate in Coaching Sessions wherever
- Manage Process Performance on Call Quality. Meet Daily/Weekly/Monthly Assigned Number
- Aligned to Each Process for Transactional Quality Improvement Initiatives.
- Ensuring Reporting Timelines Targets
- Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps.
- Identify and remedy defects within the production process.
Desired Candidate Profile
Minimum 1 Year of extensive experience in quality, auditing
- Excellent communication skills, both written and verbal.
Language : English , Hindi
- Strong computer skills and knowledge of QA databases and applications.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail.
- A Lean Six Sigma Green Belt Certification is an added advantage to the applicant
- 6 days Working Sunday Fixed Off
Perks and Benefits
Work from Home
Drop me your Resume on firstname.lastname@example.org
Talent Acquisition Specialist
Employment TypeFull Time, Permanent
UG :Any Graduate in Any Specialization