Senior Manager- Business Excellence
Senior Manager- Business Excellence
Aabhash
May 13, 2019
1913
0
Senior Manager- Business Excellence
8 - 13 Years
Job Description
Position Title: Sr. Manager - Business Excellence
Reports to: Quality and BE Heads
High Level Role Description:
The position will be responsible for setting up a BE framework in accordance with IGT guidelines, Internal Department Audits framework, QA and Customer Experience for the business.
Job Description:
1. Responsible for Overall Customer Experience for the business
2. Responsible for establishing BE Framework with Head of BE for PHL Geo
3. Responsible for Client Interaction related to CE and Quality.
4. Responsible for grooming QA and BE Team members
5. Ensure GDPR compliance
6. Responsible for driving Six Sigma and Process improvement Initiatives
Ideal Profile:
Should have at least 12 years of BPO experience with last 5 years managing QA and PI function.
Must be Six Sigma Green belt/ Black belt Certified.
Must have spent at least last 4 years in heading OTA Program QA and Process Improvement Function.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
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