Customer Service Associate

Target Corporation India Pvt Ltd 

 3 - 8 yrs  

Bengaluru

Job Description

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• As an Analyts TCOM Guest Services, you'll provide a branded experience with every contact by engaging the guest vis TGS Chat platform in order to deepen the relationship and drive loyalty and sales. You'll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You'll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership in a prompt manner. Youll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. Youll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, and letters) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. You will demonstrate ability to effectively support ongoing training, coaching, reporting and process improvement efforts. Job duties may change at any time due to business needs
  
  About you: 
  Bachelors Degree or more.
  3 to 5 years of previous customer service experience, preferably in Chat environment.
  Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style 
  Excellent verbal and written communication skills, including listening and negotiating.
  Experience dealing with escalated guest complaints
  Strong technical skills, ability to work within multiple systems and proficiency MS Power Point, Advance excel, Data visualization tools. 
  Ability to think critically, identify process and business opportunities and solve problems.
  Lead/Six Sigma Certified. 
  Support ongoing process training, coaching, documentation, reporting and work allocation. 
  Shift Offerings:
  • Able to work early mornings, evenings, holidays, and weekends
  • 45 Hours/Week with any two consecutive weekly offs.
  • Rotational shifts: 5:30am to 2:30pm IST or 12:30pm to 9:30pm IST

Salary: INR 5,00,000 - 15,00,000 P.A.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-Customer-Service-Associate-Target-Corporation-India-Pvt-Ltd-Bengaluru-3-to-8-years-200619004615?src=rcntSrchWithoutCount&sid=15611380763963&xp=9&px=1