Senior Manager - EV Customer Quality

Senior Manager - EV Customer Quality

Senior Manager - EV Customer Quality


Exprience: 4 - 10 years

Location: New Delhi

Job description

Education B.E./B.Tech (Electrical, Electronics and E & TC)

Skills/ Competencies

1) Driving Execution
2) Customer Centricity
3) Problem solving orientation
4) Analytical skills
5) Technical knowledge of Electronics & Communication Products

Relevant Experience:
1. Automobile OEMs Industry with 4 to 10 years of experience
2. EV OEMs Industry, Knowledge of power devices. Experience in automation/communication units/Electronics Maintenance would be preferred.

Key Responsibilities:

1 Quality Improvement Drive:
Participate and work with cross functional teams for Issue Resolution and recurrence prevention through structured root cause analysis
Plan and execute structured root cause analysis for major quality issues
Ensure closure of issues with MBPA for supplier quality process, design issues, software version update.
Ensure updates for periodic review with ERC, Current Quality, Advance Quality, Technical Services along with senior management in forums like Quality Review Meetings
2 Customer satisfaction surveys for respective aggregate:
Detailed analysis of field surveys for respective aggregate
Participate and facilitate cross-functional teams for major IQS issues resolution
Facilitate customer calling of QRT to capture VOC and plan further actions based on the VOCs
Plan customer visits to understand customer problems as per requirement of CFT.
Work on detailed action planning for senior management reviews.
3 Field Actions for Critical Issues:
Analyse and find out root cause for critical field issues.
Ensure action plan along with the CFTs
Execute details of the field actions with support from CFT and coordinate with customer care for implementing the same in field .
Monitor and ensure timely execution of FAC in the field through customer care.
4 New Product Launches:
Participate in quick response team for respective aggregate
Review the daily claims under QRT
Attend cases in field as per management requirement for critical field issues to resolve and under the issues
Work with the CFT to identify root cause for the issues and plan actions to resolve the same
Co-ordinate with CFTs and plan FAC for addressing major field issues after reviews with senior management
Ensure timely closure of FACs & closure of recall & retro fitment activities within stipulated timeframe


Tata Motors Leadership Competencies

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Driving Execution - Translating strategy into action and execution

Leading by Example - Encouraging and following ethical standards

Leading Change - Recognizing the need for change, initiating and adapting to change

Motivating Self and Others - Inspiring teams and individuals


Role: Quality Engineer

Industry Type: Automobile

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Production & Manufacturing


UG: Any Graduate

PG: Any Postgraduate

Key Skills

(i) Claims

(ii) Customer quality

About company

Tata Motors Limted