BRITISH COUNCIL

Experience: 10 - 20 Years

Location: Gurgaon

Job Description

Service delivery

Identifies and makes recommendations on improvements to ways of working that enhance the effectiveness and efficiency of Exams delivery, as well as the operational effectiveness of their internal customers.

Provides advice or ideas into the development and implementation of Global Business Improvement, corporate or regional change projects and acts as a key agent of change for the region/ cluster ensuring embedding in the business and benefits realisation.

Supports the delivery of the strategic transition from a paper-based exams business to the embedding of Computer Based Testing (CBT) processes in all delivery processes Continuous Improvement

Support the ongoing exams transformation programme by ensuring maximum effectiveness, efficiency and co-ordination of the delivery of the Exams business

Draws on areas of business improvement priorities for the specific cluster/ region to enable the development of the Business Improvement global function

Provides communication and documentation support on a range of market and competitor data to improve Exams delivery processes and services, feeding into the global business improvement initiatives

Customers & stakeholders

Maintains excellent relationships and communication with internal and external stakeholders across the regions and SBU's, to inform and enable improvements in the quality of exams delivery.

Builds a network of internal sponsors and supporters to help influence decision-making.

Develops peer/personal networks within and outside the BC to enhance own knowledge and expertise Risk & compliance

Support the Head of BI to ensure Exams delivery is compliant with agreed standards and that areas identified for improvement are quickly and fully implemented

Actively champions and monitors staff compliance with the agreed corporate policies and practices relevant to their area of functional expertise. Investigates reasons for non-compliance and feeds these back into the Business improvement needs of the cluster/ region Commercial & resource management

Shows an understanding of value for money/cost effectiveness in the advice, recommendations or service support provided to the business improvement team Leadership & management

Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon

Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives

Required Candidate profile

Experience of business process improvement including improvement within a global business environment

Experience of supporting projects in response to customer expectations and changing products & services.

Experience of supporting large scale change programmes

University degree in any subject or qualification in a relevant field

Industry:  Education / Teaching / Training

Company Profile

BC EXAMINATIONS AND ENGLISH SERVICES INDIA PVT LTD.

The British Council is the UK's international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Recruiter Name: Rakhi

Contact Company: BC EXAMINATIONS AND ENGLISH SERVICES INDIA PVT LTD