Job Description

  Drive continuous improvement projects which lead to bottom line savings, top line impact, benefit to the stakeholders or project sponsors, compliance or regulatory adherence.
Align with Onshore OE team to learn about the Guardian Process of OE and understand about the main artifacts, what is expected from each Artifact and how to create each one of those.

Collaborate with Process Leaders to share project reports, trends/program results and to maximize
effectiveness of all support resources. Manage all project resources in scope.

The above description includes most significant duties performed. However, other occasional work assignments not mentioned are assumed to be included. Management reserves the right to assign and/or reassign duties and responsibilities at any time.

Skills and Knowledge requirements

1. Black Belt certified with very good knowledge of Six Sigma and Lean is mandate.
2. Hands on experience in driving business improvement using Value stream mapping & other lean tools.
3. Drive projects independently which lead to bottom line savings, top line impact, benefit to the client, compliance or regulatory adherence.
4. Should have done at least 4 large Six Sigma projects and 2 Lean implementations with proven revenue / margin returns to the organization
5. Good knowledge of PM methodologies like Agile, Scrum, Prince2 etc will be added advantage.
6. Aware of BPO Quality processes like QA evaluations, monitoring, calibration sessions, stratified sampling methods, bottom quartile management process etc.
7. Good written and verbal communication to driving meetings and building consensus.
8. Knowledge of overall BPO business including Voice, Non-Voice and Blended processes
9. Should have led and managed globally distributed project teams
10. In-depth experience of running meetings, managing notes, following up on next steps
11. Ability to work in ambiguous environment and derive clear actionable from hazy inputs
12. Excellent communication skills (both verbal and written) and soft skills
13. Expert in tools like Minitab, MS Visio and MS Office (Word, Excel, PowerPoint etc.)
14. Ability to handle presentations to senior leadership and handle stakeholders
15. Should have led project teams and has the ability to use logic to convince stakeholders
16. People management, goal setting, team development, team grooming skills
17. Participate in best practice sharing across the team
18. Good people person and should be able to manage and develop his/her team
19. Driving culture of data based decision making
20. Preferably from Health Insurance or Financial Services domain    

Roles and Responsibilities

Desired Candidate Profile

Drive continuous improvement projects which lead to bottom line savings, top line impact, benefit to the stakeholders or project sponsors, compliance or regulatory adherence.
Align with Onshore OE team to learn about the Guardian Process of OE and understand about the main artifacts, what is expected from each Artifact and how to create each one of those.

Collaborate with Process Leaders to share project reports, trends/program results and to maximize
effectiveness of all support resources. Manage all project resources in scope.

The above description includes most significant duties performed. However, other occasional work assignments not mentioned are assumed to be included. Management reserves the right to assign and/or reassign duties and responsibilities at any time.

Skills and Knowledge requirements

1. Black Belt certified with very good knowledge of Six Sigma and Lean is mandate.
2. Hands on experience in driving business improvement using Value stream mapping & other lean tools.
3. Drive projects independently which lead to bottom line savings, top line impact, benefit to the client, compliance or regulatory adherence.
4. Should have done at least 4 large Six Sigma projects and 2 Lean implementations with proven revenue / margin returns to the organization
5. Good knowledge of PM methodologies like Agile, Scrum, Prince2 etc will be added advantage.
6. Aware of BPO Quality processes like QA evaluations, monitoring, calibration sessions, stratified sampling methods, bottom quartile management process etc.
7. Good written and verbal communication to driving meetings and building consensus.
8. Knowledge of overall BPO business including Voice, Non-Voice and Blended processes
9. Should have led and managed globally distributed project teams
10. In-depth experience of running meetings, managing notes, following up on next steps
11. Ability to work in ambiguous environment and derive clear actionable from hazy inputs
12. Excellent communication skills (both verbal and written) and soft skills
13. Expert in tools like Minitab, MS Visio and MS Office (Word, Excel, PowerPoint etc.)
14. Ability to handle presentations to senior leadership and handle stakeholders
15. Should have led project teams and has the ability to use logic to convince stakeholders
16. People management, goal setting, team development, team grooming skills
17. Participate in best practice sharing across the team
18. Good people person and should be able to manage and develop his/her team
19. Driving culture of data based decision making
20. Preferably from Health Insurance or Financial Services domain 

Perks and Benefits

Salary: Not Disclosed by Recruiter

Industry:Insurance

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Head/VP/GM-Quality Assurance & Quality Control

Employment Type:Full Time, Permanent