Senior Manager - BPM & Quality

URL: https://www.naukri.com/job-listings-senior-manager-bpm-quality-sbi-cards-and-services-private-limited-gurgaon-gurugram-5-to-10-years-250422501638?src=jobsearchDesk&sid=16793753223086953&xp=20&px=1

Exprience: 5 - 10 years

Location: Gurugarm

Job description

Business Transformation Initiatives :

• Work with functional Lead to identify opportunities of strategic/transformation Initiative in allocated function/vertical.
• Work with functional teams for detailed project planning, project approach delivery milestones.
• Drive facilitate projects for successful completion deployment and ensure project management essentials are adhered for timely delivery quality of the project output
• Provide methodology support to project team and bring industry best practices where applicable.
• Ensure the project performance is reported in standard formats to defined stakeholders and at defined periodicity
• Ensure process changes / application enhancements identified as part of solutioning approach are integrated with BPMs BRDs
• Monitor sustenance of improved project performance and identify opportunities of fine tuning

Continuous Improvement Role:

• Identify high impact/Cross functional Lean Six sigma projects along with the aligned functions geographies focusing on Productivity, Customer experience, enabling growth, improving engagement and framework Deployment as applicable.
• Execute project deliverables using methodical approaches such as DFSS, DMAIC, Lean other relevant Frameworks as applicable
• Ensure project performance progress is reported to stakeholders as per defined periodicity.
• Developing training contents pertaining to Quality and Alike methodologies , tools , models and Framework
• Conduct and drive training

Process Best Practice/JDI Management Responsibilities:

• Facilitate aligned functions and Process Owners in identification and Change management of business processes. Either as an outcome of any regulatory/ audit requirement or through the quarterly process review.
• Ensure identified business processes are documented in a timebound phased manner as per functional priorities.
• Each process should be documented along with clearly defined efficiency and effectiveness measures enabling effective measurement of business processes and for identifying improvement opportunities.
• Prepare and publish dashboard on the Process status
• Drive KAIZEN through JDIs
• Complete Branding and Communication of Transformational Projects ,Quality and Knowledge Management deployment through newsletters / Wall magazines / weekly mailers / story tellers etc. within the allocated function. (All to be approved by the Lead)

Must have Qualification:

• Post Graduate from a reputed recognized university ;Green Belt / Black Belt Certification , added certifications such asr Project management certificates such SCRUM/Agile from reputed Institute / organization will be good
• Over all experience in role :Minimum 10 years of work experience ; 5-7 years in Quality Project Management
• Preferred Industry(If any) :Service Sector / Financial Services / Credit Card Industry

Required Skills:

• Excellent understanding of Credit Card Sales/alike industries Operations process Sound knowledge on Quality Methodologies of Six Sigma, Lean Practices, Business Process Reengineering or any other project management framework
• Expertise in Statistical Analysis hands on experience in using Minitab or equivalent statistical software
• Ability to translate statistical inferences in business terms to senior management
• Ability to design improve processes using QFD, FMEAs and other relevant tools and ability to drive change management.
• Ability to Create Process Documents on MS Visio or any other Business Process Management Tool
• Strong Stakeholder Management Skills Excellent Communication, presentation Analytical skills.
• Fluency in MS Office.

Role: Quality Manager / Supervisor

Industry Type: Education / Training

Department: Quality Assurance

Employment TypeFull Time, Permanent

Role Category: Business Process Quality

Education

UG :Any Graduate

PG :Any Postgraduate

Key Skills

(i) Green belt

(ii) Change management

(iii) Business transformation

(iv) Kaizen

(v) Project management

About Company

A leading player in the Indian credit card market, SBI Card was launched in October 1998 as a joint venture between the State Bank of India, the country`s oldest and largest bank and GE Capital, to offer Indian consumers extensive access to a wide range of world-class, value-added payment products and services.