Technical Support Executive

Technical Support Executive

Pranay Kumar Pranay Kumar Jan 19, 2021 717 0

Technical Support Executive

Technical Support Executive

Url to apply- https://www.naukri.com/job-listings-technical-support-executive-cogniter-technologies-chandigarh-1-to-3-years-120121500645?src=jobsearchDesk&sid=16110401088222329_4&xp=18&px=8

Cogniter Technologies.4.6(45 Reviews)

1 - 3 years

Not Disclosed

Chandigarh

Job description

 

Technical Support Executive (Job Code: CHDCSC)

1-3 Years

Skills

    • Working with customers to identify the software problems and advising on the solutions.
    • Logging and keeping record of customer/employee queries.
    • Ability to give software Demonstrations to customers.
    • Updating self help manual so customers/employees can try to fix problems by themselves.
    • An in depth understanding of the software customers are using.
    • An ability to assess each customer or employees IT knowledge levels.
    • Logical thinker and Ability to deal with difficult callers.
    • Good communication skills.
    • Good analytical and problem solving skills.
    • Comfortable to work in US shift (Night Shifts).

RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeIT-Software, Software Services

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Any Graduate in Any Specialization

PG :Post Graduation Not Required

Key Skills

PPCISO 9001Technical Support ExecutiveAnalyticalWeb developmentSocial networkingPHP.NetSEOSEO Executive

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