Senior Manager - BPM & Quality

Senior Manager - BPM & Quality

Senior Manager - BPM & Quality


Exprience: 5 - 10 years

Location: Gurugarm

Job description

Business Transformation Initiatives :

  • Work with functional Lead to identify opportunities of strategic/transformation Initiative in allocated function/vertical.
  • Work with functional teams for detailed project planning, project approach delivery milestones.
  • Drive facilitate projects for successful completion deployment and ensure project management essentials are adhered for timely delivery quality of the project output
  • Provide methodology support to project team and bring industry best practices where applicable.
  • Ensure the project performance is reported in standard formats to defined stakeholders and at defined periodicity
  • Ensure process changes / application enhancements identified as part of solutioning approach are integrated with BPMs BRDs
  • Monitor sustenance of improved project performance and identify opportunities of fine tuning

Continuous Improvement Role:

  • Identify high impact/Cross functional Lean Six sigma projects along with the aligned functions geographies focusing on Productivity, Customer experience, enabling growth, improving engagement and framework Deployment as applicable.
  • Execute project deliverables using methodical approaches such as DFSS, DMAIC, Lean other relevant Frameworks as applicable
  • Ensure project performance progress is reported to stakeholders as per defined periodicity.
  • Developing training contents pertaining to Quality and Alike methodologies , tools , models and Framework
  • Conduct and drive training

Process Best Practice/JDI Management Responsibilities:

  • Facilitate aligned functions and Process Owners in identification and Change management of business processes. Either as an outcome of any regulatory/ audit requirement or through the quarterly process review.
  • Ensure identified business processes are documented in a timebound phased manner as per functional priorities.
  • Each process should be documented along with clearly defined efficiency and effectiveness measures enabling effective measurement of business processes and for identifying improvement opportunities.
  • Prepare and publish dashboard on the Process status
  • Drive KAIZEN through JDIs
  • Complete Branding and Communication of Transformational Projects ,Quality and Knowledge Management deployment through newsletters / Wall magazines / weekly mailers / story tellers etc. within the allocated function. (All to be approved by the Lead)

Must have Qualification:

  • Post Graduate from a reputed recognized university ;Green Belt / Black Belt Certification , added certifications such asr Project management certificates such SCRUM/Agile from reputed Institute / organization will be good
  • Over all experience in role :Minimum 10 years of work experience ; 5-7 years in Quality Project Management
  • Preferred Industry(If any) :Service Sector / Financial Services / Credit Card Industry

Required Skills:

  • Excellent understanding of Credit Card Sales/alike industries Operations process Sound knowledge on Quality Methodologies of Six Sigma, Lean Practices, Business Process Reengineering or any other project management framework
  • Expertise in Statistical Analysis hands on experience in using Minitab or equivalent statistical software
  • Ability to translate statistical inferences in business terms to senior management
  • Ability to design improve processes using QFD, FMEAs and other relevant tools and ability to drive change management.
  • Ability to Create Process Documents on MS Visio or any other Business Process Management Tool
  • Strong Stakeholder Management Skills Excellent Communication, presentation Analytical skills.
  • Fluency in MS Office.

Role: Quality Manager / Supervisor

Industry Type: Education / Training

Department: Quality Assurance

Employment TypeFull Time, Permanent

Role Category: Business Process Quality


UG :Any Graduate

PG :Any Postgraduate

Key Skills

(i) Green belt

(ii) Change management

(iii) Business transformation

(iv) Kaizen

(v) Project management

About Company

A leading player in the Indian credit card market, SBI Card was launched in October 1998 as a joint venture between the State Bank of India, the country`s oldest and largest bank and GE Capital, to offer Indian consumers extensive access to a wide range of world-class, value-added payment products and services.