QUALITY ANALYST / SR. QUALITY ANALYST

Aabhash Aabhash May 30, 2019 1363 0

QUALITY ANALYST / SR. QUALITY ANALYST

2 - 7 Years

Bengaluru

Greetings from Swiggy!!

We are hiring BPO professionals for Quality Analyst Role!

Responsibilities:

Performs call monitoring and provides trend data to site management team.
Performs monitors of customer care email responses.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center Employees, Team leaders and Managers.
Basic knowledge in Quality Tools (7 QC Tools)
New hire Training on Quality Parameters
Six Sigma Belt is added advantage
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.
Performs monitors of customer care email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.

Salary: INR 3,00,000 - 5,00,000 P.A. Attendance Bonus

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Coach

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-Quality-Analyst-Sr-Quality-Analyst-Bundl-Technologies-Pvt-Ltd-Bengaluru-Roopena-Agrahara-2-to-7-years-280519005537?src=jobsearchDesk&sid=15591884439895&xp=6&px=1