Manager Quality
Manager Quality
Opening : Manager Quality _ Noida
AK Best Pro Consultants Private Limited
8 - 13 yrs
Job Description
- Job Description :
Position: Manager Quality (Ecommerce Domain)
Eligibility:
Graduate
Excellent written & verbal communication
8+ years of experience in Domestic BPO, preferably in Ecommerce process
Should have prior functional experience / knowledge in imparting Quality expertise
Conduct Error Analysis & RCA on top impacting factors
Provide Feedbacks and suggestions for improvement
Ability to deep drive the data points to provide inputs
Drive Quality Initiatives
Provide data inputs to internal/external stakeholders
Flexibility and Availability for any ad-hoc business requirement
Ensure Confidentiality, Availability and Integrity of Data
Conduct RCA for Process Deviations & Real-time issues
Conduct review for QA team
Design KRA for DRs and other quality team member
Able to design process documents/manual to ensure compliance on various SLAs
Adherence & record maintenance to Internal and External QMS Audit Requirements
Drive Organization Level Quality Initiatives
Applicants from Ecommerce background (BPO) preferred.
Work Location - Noida
Kindly note - Please go through the JD before applying / calling for this JOB
Required Candidate profile
Call nancy@9873357220OR share your resume at nancy@bestrpo.com
Perks and Benefits
Best In The Industry
Salary: INR 8,00,000 - 10,00,000 PA.
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Manager
Employment Type:Full Time, Permanent
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