Manager Quality

Manager Quality

Manager Quality

Opening : Manager Quality _ Noida

AK Best Pro Consultants Private Limited

 8 - 13 yrs


Job Description



  • Job Description :

    Position: Manager Quality (Ecommerce Domain) 


    Excellent written & verbal communication 

    8+ years of experience in Domestic BPO, preferably in Ecommerce process 
    Should have prior functional experience / knowledge in imparting Quality expertise 
    Conduct Error Analysis & RCA on top impacting factors
    Provide Feedbacks and suggestions for improvement 
    Ability to deep drive the data points to provide inputs 
    Drive Quality Initiatives 
    Provide data inputs to internal/external stakeholders 
    Flexibility and Availability for any ad-hoc business requirement 
    Ensure Confidentiality, Availability and Integrity of Data
    Conduct RCA for Process Deviations & Real-time issues 
    Conduct review for QA team
    Design KRA for DRs and other quality team member
    Able to design process documents/manual to ensure compliance on various SLAs
    Adherence & record maintenance to Internal and External QMS Audit Requirements
    Drive Organization Level Quality Initiatives

    Applicants from Ecommerce background (BPO) preferred.

    Work Location - Noida

    Kindly note - Please go through the JD before applying / calling for this JOB


    Required Candidate profile

    Call nancy@9873357220

    OR share your resume at

    Perks and Benefits 

    Best In The Industry

Salary: INR 8,00,000 - 10,00,000 PA.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Full Time, Permanent

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