Lead Analyst - Quality

URL:https://www.naukri.com/job-listings-lead-analyst-quality-nexdigm-new-delhi-gurgaon-gurugram-delhi-ncr-4-to-9-years-060323002908?src=jobsearchDesk&sid=16793753223086953_1&xp=4&px=4

Exprience: 4 - 9 years

Location: Delhi

Package: 6-9 lacs

Job description

About US:

Nexdigm is an employee-owned, privately held, independent global organization that helps companies across geographies meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise enables us to provide customized solutions for our clients.

We provide integrated, digitally driven solutions encompassing Business and Professional Services that help companies navigate challenges across all stages of their life cycle. Through our direct operations in the USA, Poland, UAE, and India, we serve a diverse range of clients, spanning multinationals, listed companies, privately-owned companies, and family-owned businesses from over 50 countries.

Our multidisciplinary teams serve a wide range of industries, with a specific focus on healthcare, food processing, banking, and financial services. Over the last decade, we have built and leveraged capabilities across key global markets to provide transnational support to numerous clients.

From inception, our founders have propagated a culture that values professional standards and personalized service. An emphasis on collaboration and ethical conduct drives us to serve our clients with integrity while delivering high-quality, innovative results. We act as partners to our clients, and take a proactive stance in understanding their needs and constraints, to provide integrated solutions.

Quality at Nexdigm is of utmost importance, and we are ISO/ISE 27001 certified for information security and ISO 9001 certified for quality management.

We have been recognized over the years by global organizations, like the International Accounting Bulletin and Euro Money Publications. Nexdigm resonates with our plunge into a new paradigm of business; it is our commitment to Think Next.

To know more about us, visit www.nexdigm.com

JOB DESCRIPTION:

Your job responsibilities will include,

• Having thorough knowledge of the process and:
• Identify gaps in subject matter understanding by reviewing team members work product;
• Develop training programs/materials based on analysis/identified gaps;
• Facilitate stakeholders to identify and implement quality improvement initiatives;
• Identify, mentor, and execute quality related process improvement initiatives.
• This includes the overall project management of the identified quality improvements initiatives
• Drive measurable improvements to enhance the overall quality of work product; • Drive Lean and Six sigma projects for aligned accounts
• Provide Lean coaching, consulting and mentoring
• Develop strong working relationships with team members to create and sustain continuous improvement culture
• Compile and analyse statistical data
• Track, monitor, and report progress on quality improvement initiatives; and
• Establish quality benchmarks based on business requirements.
• Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved.

Core Competencies:

• Service Orientation Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs the focus is on SERVICE
• Result Orientation Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency the focus is on achieving RESULT
• Initiative will look for opportunities to drive process improvements, one must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and their resolution the focus is on seeking SOLUTIONS
• Professionalism – Should have in-depth knowledge of all functions and display not only the required skill-set, but also ethics and integrity while conducting the job – the focus is on PROFESSIONALISM
• Cooperation – One must ensure completion of all tasks at hand and simultaneously extends support to team members and display joint ownership towards achieving business objectives – the focus is on TEAMWORK
• Communication/Feedback – Should believe in providing feedback to other associates and receiving feedback to enhance performance, thereby meeting business objectives – the focus is on OPEN COMMUNICATION

DESIRED CANDIDATE PROFILE:

• 4 to 9 years’ experience in quality improvement function-
• Six Sigma Black Belt certified, or Six Sigma Green Belt certified and Black Belt trained
• Excellent communication, presentation, and facilitation skills, strong quantitative and qualitative skills, and effective team player
• Must have handled Quality for international clients with multi locations delivery
• Proficiency in MS Office tools – specifically Excel and PowerPoint • Self-starter, able to work independently with limited supervision
• Able to handle ambiguity and resistance assertively without conflicts

HIRING PROCESS: Your interaction with us will include, but not be limited to,

• Technical / HR Interviews
• Technical / Behavioral Assessments Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you

Role: Business Process Quality - Other

Industry Type: Analytics / KPO / Research

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG :Any Graduate

Key Skills

(i) Six Sigma Certified

(ii) Process Re-engineering

(iii) Business Process Management

(iv) Quality Management

(v) Lean Six Sigma

About Company

Nexdigm is an employee-owned, privately held, independent global organization that helps companies across geographies meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise enables us to provide customized solutions for our clients.

We provide integrated, digitally driven solutions encompassing Business and Professional Services that help companies navigate challenges across all stages of their life cycle. Through our direct operations in the USA, Poland, UAE, and India, we serve a diverse range of clients, spanning multinationals, listed companies, privately-owned companies, and family-owned businesses from over 50 countries.

Our multidisciplinary teams serve a wide range of industries, with a specific focus on healthcare, food processing, banking, and financial services. Over the last decade, we have built and leveraged capabilities across key global markets to provide transnational support to numerous clients.

From inception, our founders have propagated a culture that values professional standards and personalized service. An emphasis on collaboration and ethical conduct drives us to serve our clients with integrity while delivering high-quality, innovative results. We act as partners to our clients, and take a proactive stance in understanding their needs and constraints, to provide integrated solutions.

Quality at Nexdigm is of utmost importance, and we are ISO/ISE 27001 certified for information security and ISO 9001 certified for quality management.

We have been recognized over the years by global organizations, like the International Accounting Bulletin and Euro Money Publications. Nexdigm resonates with our plunge into a new paradigm of business; it is our commitment to Think Next.

To know more about us, visit www.nexdigm.com

Company Info

AddressVEN Business Centre, 7th Floor, No 135/1,, Baner Pashan Link Road, Pashan, Pune 411021, PUNE, Maharashtra, India