Manager II, Materials & Supply Chain Management (Head - Logistics & Supply Chain)

Xerox Corporation GURGAON, Haryana Lean Six Sigma Green belt

Manager II, Materials & Supply Chain Management (Head - Logistics & Supply Chain)

Xerox Corporation

Location: Gurgaon, Haryana

Experience: 15+ years experience


Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at and explore our commitment to diversity and inclusion!


To provide strategic leadership and direction to Logistics and Supply Chain group. The incumbent of this role will work closely with Sales & Service team for achieving Company’s overall objective of revenue growth, service deliverables and establish better control over logistics service provider on service level, cost effectiveness and Inventory Management.


  • Direct & effectively manage supply chain team comprising Field Logistics, Planning and Import.
  • Responsibility for Total Supply Chain Cost – Inventory and Supply Chain Service Level
  • Provide support to Sales & Service community on pre-sales and post-sales activity


 Ensure timely delivery of Spares / Consumables to customers & dealers

 Ensure that the stocks are properly handled and maintained by service provider without any stock variances

 Ensure proper negotiations and finalization for non-contractual activities to be done thru Service provider


  • Review & monitor the service providers monthly performance in line with the business requirements & put corrective actions in place for gaps
  • Operate as a single point interface with control, sales & service teams and ensure their requirements are captured, processed and implemented effectively at all locations
  • Review & monitor service level parameters & ensure the performance levels are maintained in line with requirement.
  • Improve customer satisfaction by closely monitoring the parts & consumable availability & lead-time of various deliverables.
  • Develop channels of distribution to ensure minimum cycle time and cost
  • Ensure that the warehousing & distribution cost is within the target corresponding to overall revenue of the company
  • Develop appropriate processes and ensure their implementation in order to achieve above targets
  • Support and drive SC productivity projects in support of business needs and developments



The Role holder would be responsible to lead and manage a team of logistics & supply chain personnel who are responsible to deliver following:


  • Order fulfillment
  • Customs Clearance
  • SC KPI’s including monitoring and reporting
  • Inventory levels and aging control
  • Spares delivery to engineer / customer within 1 hour
  • Toner delivery to customers as per AM / PM module
  • Customer Satisfaction – Process Improvements & Satisfaction Surveys
  • Spares & Consumable billing & delivery to Distributors & ASPs
  • Invoicing timeliness and accuracy
  • Cyclic Counts & Stock variance control
  • Cost control
  • Coordination with Service provider and Sales, Service & Control team
  • Bill verification & processing for timely release Payment
  • Stock Reconciliation
  • Review & monitoring of SLA agreed with Service provider
  • MIS & Reporting as per schedule
  • Insurance Management
  • Planning- Equipment and Non equipment


Candidate Education:
Graduation in specialized field (Example: Bachelor of Engineering etc.)

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explorer our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2019 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries




  • 15+ Years of relevant experience in similar capacity in previous assignment
  • B. Tech/BE/ B. Com with MBA (preferably in operations field)
  • Lean Six Sigma Green Belt or similar
  • End to end supply chain expertise




  • Confident to lead a team of performers with enthusiasm and determination to succeed
  • Team Player
  • Results driven
  • Ability to work under pressure
  • Change agent
  • Positive attitude with right mix of maturity and ability to portray a professional image to Customers and fellow employees
  • Result and Action Oriented
  • Balanced Risk Taker
  • Adaptable and creative thinker


Primary Location: India-Haryana-Gurgaon

Travel :No

Employee Status: Regular