Business Excellence Sr Manager/AGM
Business Excellence Sr Manager/AGM
Pranay Kumar
Jan 11, 2021
1177
0
Business Excellence Sr Manager/AGM
URL to Apply- https://www.naukri.com/job-listings-business-excellence-sr-manager-agm-hinduja-global-solutions-limited-bengaluru-bangalore-12-to-22-years-110121001514?src=jobsearchDesk&sid=16103865552009963_9&xp=8&px=1
Hinduja Global Solutions3.8(3963 Reviews)
12 - 22 years
Not Disclosed
Job description
Dear Candidates,
Great Opportunity for Job Seekers!! HGS is Hiring for a Sr Manager/AGM for Business Excellence role.
Principal Duties and Responsibilities:
- Drive / support Business Excellence initiatives; high impact projects which are cross functional and cross geography.
- Assist with tracking of all initiatives, coordinating internal and external audits for ISO certifications, internal process health assessments
- Implement strong governance to address Operations Quality and Improvement projects and initiatives.
- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
- Support/ drive strategic Lean / Six Sigma and other Continual Improvement projects and initiatives by providing basic data analytics, dashboards, coordinating projects
- Support independent reporting practices such as troubled account status, contractual metrics tracking and reporting.
- Generate business impact through Continual Improvement initiatives.
Candidate Profile:
Candidate must be from international BPO
12 to 22 years is required
Excellence communication is required
Six sigma certification is must
Perks and Benefits:
Remote working ( WFH)
Interested candidates can share profiles to Vanita.saini@teamhgs.com
Regards,
Vanita Saini
Team HGS
RoleHead/VP/GM-Quality Assurance & Quality Control
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategorySenior Management
Education
UG :Any Graduate in Any Specialization
Key Skills
Quality ImprovementExternal AuditBusiness ExcellenceQuality OperationsLean Six SigmaData AnalyticsAuditing
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