Business Excellence Sr Manager/AGM

Business Excellence Sr Manager/AGM

Business Excellence Sr Manager/AGM

Business Excellence Sr Manager/AGM

URL to Apply-

Hinduja Global Solutions3.8(3963 Reviews)

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12 - 22 years

Not Disclosed

Bengaluru( Bommenahalli )

Job description

Dear Candidates,


Great Opportunity for Job Seekers!! HGS is Hiring for a Sr Manager/AGM for Business Excellence role.


Principal Duties and Responsibilities:

  1. Drive / support Business Excellence initiatives; high impact projects which are cross functional and cross geography.
  2. Assist with tracking of all initiatives, coordinating internal and external audits for ISO certifications, internal process health assessments
  3. Implement strong governance to address Operations Quality and Improvement projects and initiatives.
  4. Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
  5. Support/ drive strategic Lean / Six Sigma and other Continual Improvement projects and initiatives by providing basic data analytics, dashboards, coordinating projects
  6. Support independent reporting practices such as troubled account status, contractual metrics tracking and reporting.
  7. Generate business impact through Continual Improvement initiatives.


Candidate Profile:


Candidate must be from international BPO

12 to 22 years is required

Excellence communication is required

Six sigma certification is must


Perks and Benefits:


Remote working ( WFH)


Interested candidates can share profiles to



Vanita Saini

Team HGS


RoleHead/VP/GM-Quality Assurance & Quality Control

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategorySenior Management


UG :Any Graduate in Any Specialization

Key Skills

Quality ImprovementExternal AuditBusiness ExcellenceQuality OperationsLean Six SigmaData AnalyticsAuditing