Manager/Senior Manager - Process Excellence(BFS) - Black Belt -Pune

Manager/Senior Manager - Process Excellence(BFS) - Black Belt -Pune

Manager/Senior Manager - Process Excellence(BFS) - Black Belt -Pune

Manager/Senior Manager - Process Excellence(BFS) - Black Belt -Pune

URL to Aplly- https://www.naukri.com/job-listings-manager-senior-manager-process-excellence-bfs-black-belt-pune-hexaware-technologies-limited-pune-10-to-19-years-110121006452?src=jobsearchDesk&sid=16103865552009963_9&xp=7&px=1

HEXAWARE TECHNOLOGIES LIMITED3.4(1309 Reviews)

Company Logo

10 - 19 years

Not Disclosed

Pune

Job description

Job Description :

- Drive the Process Excellence culture using Lean Six Sigma methodology across the organization with commitment, passion and persistence

- Lead Transformational initiatives within Business Units to meet the BU goals and objectives

- Lead/ participate in Six Sigma and Lean projects

- Identify and Mentor Six Sigma and Lean projects

- Mentor Green/ Black Belt Trainees

- Participate in consulting assignments Internally and at Client site

- Support/ Enable change management ensuing from the projects

- Value stream Mapping/ Process mapping

- Follow up on action items

- Recommend new/ improvements to delivery models

- Previous experience in transactional quality

- Should be aware of quality parameters, setting up quality framework for operations

- Identify and ensure implementation automation projects, process improvements and cost optimization opportunities

- Support maintenance of World Class Delivery standards

- Support Initiatives from CEOs office through CEO PMO

- Create reports for COO, Functional heads\Operational Heads and QPE

- Monitor dashboards and issues for early warning signals and trends

- Support for RFP, RFI, Sales Collaterals

Mandate Requirement :

- Must be a black belt certified

- Should have process excellence experience in Banking & financial service domain with a BPO

Rolemanager/senior manager

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryNot mentioned

Education

PG :MBA/PGDM in Any Specialization

Key Skills

Transactional Qualitybanking and financial servicesLean ProjectsProcess ExcellenceSix Sigma Black BeltCertified Black BeltLean Six SigmaOperationsBlack BeltBFS