WALKIN FOR TEAM LEAD ROLE
WALKIN FOR TEAM LEAD ROLE !
WALKIN FOR TEAM LEAD ROLE !
5 - 9 Years
Pune
Not Disclosed by Recruiter
Time and Venue
13th August - 30th August from 11 AM onwards
Cotiviti India Pvt Ltd. Plot C Binarius Building 190 / 192 Plot C, Deepak Complex, National Games Road Off Golf Course, Yerawada, Pune, Maharashtra 411006
Walk Ins for Team Leaders from 13 August 2019 to 30 August 2019 in between 11am to 6pm!!!
Address:
Cotiviti India Private Limited
Podium Floor, Binarius/ Deepak Complex,
Opposite Golf Course, Near Old WNS Office,
Shastrinagar, Yerwada, Pune - 411006
Job Profile:
1. Graduation mandatory
2. Excellent communication skills.
3. Should have worked as a TL for a minimum of 2 years for auditing process. International BPO experience mandatory. Candidates with US healthcare experience will be preferred.
4. Willing to work in night shifts.
5. Should be available to join in a month/ Candidates available to join immediately will be preferred
PRINCIPLE PURPOSE OF JOB
We are currently seeking a Team Leader to support our US Healthcare program. The key function of a leader is to oversee the daily activities of the team which typically includes scheduling, work assignment, developing work flows. It also involves goal-setting for team members and providing them with the required tools to enable them perform their job to the best of their abilities.
JOB RESPONSIBILITIES
1. Production Management
i. Program Performance ensure all SLAs are met.
ii. Review and achieve daily and monthly targets set for the team.
iii. Maintain production trackers.
2. People Management
i. Optimum team utilization.
ii. Team building.
iii. Floor support.
3. Reporting
i. Timely Internal reports
ii. Timely response to emails.
iii. Participate in internal and client meetings to review work products and deliverables.
4. Floor Support
i. Manage team queries.
ii. Update training and relevant documents.
iii. Mentor and groom low performers.
5. Leave Planning & Attrition
i. Ensure availability of resources based on business requirements.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Executive
Employment Type:Full Time, Permanent
Comments (0)
Facebook Comments