Quality Assurance Lead

Talocity Instasolutions Pvt Ltd

 6 - 9 yrs  

Gurgaon

Job Description

• Job Description

   

  1. To own and deliver product analytics across products usage through deep end quality analysis, data patterns study , consistent execution, collaborative and robust engagement with peers and partners.
  2. Deliver Quality Operations effectiveness through engagement, review and governance with internal teams and partners to deliver key targeted customer experience outcomes delivered by both
  3. Quality Delivery Implementation and drive Governance and Control to ensure delivery of product operations KPIs .
  4. Quality Operations Administration and Analytical Support- Periodic reviews with partner/Corporate stakeholders

   

  Key Skills : 

   
  1. Inbound and Outbound Customer Service
  2. Operations Customer Experience
  3. Quality Management
  4. Business Improvement
  5. Quality Operations
  6. Contact Center
  7. Six Sigma
  8. QA tools
  9. Process Excellence
  Qualifications
  1. Graduates/Post Graduates in any stream
  2. Strong Communication Skills
  3. Expertise in Total Quality Management Systems
  4. Experience in supporting / driving team on Delivery & Process Excellence
  5. Preferred Six-Sigma experience
  
  Work Location : Gurgaon
   

   

  ** Immediate Joiners will be preferred**

   

  ** Salary no bar for excellent candidate** 

   

Salary: INR 4,00,000 - 8,50,000 P.A.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-Quality-Assurance-Lead-Talocity-Instasolutions-Pvt-Ltd-Gurgaon-6-to-9-years-240619008584?src=jobsearchDesk&sid=15615205391380&xp=2&px=1