Quality Assurance Lead
Quality Assurance Lead

Quality Assurance Lead
Talocity Instasolutions Pvt Ltd
6 - 9 yrs
Job Description
- Job Description
- To own and deliver product analytics across products usage through deep end quality analysis, data patterns study , consistent execution, collaborative and robust engagement with peers and partners.
- Deliver Quality Operations effectiveness through engagement, review and governance with internal teams and partners to deliver key targeted customer experience outcomes delivered by both
- Quality Delivery Implementation and drive Governance and Control to ensure delivery of product operations KPIs .
- Quality Operations Administration and Analytical Support- Periodic reviews with partner/Corporate stakeholders
Key Skills :
- Inbound and Outbound Customer Service
- Operations Customer Experience
- Quality Management
- Business Improvement
- Quality Operations
- Contact Center
- Six Sigma
- QA tools
- Process Excellence
- Graduates/Post Graduates in any stream
- Strong Communication Skills
- Expertise in Total Quality Management Systems
- Experience in supporting / driving team on Delivery & Process Excellence
- Preferred Six-Sigma experience
Work Location : Gurgaon
** Salary no bar for excellent candidate**
Salary: INR 4,00,000 - 8,50,000 P.A.
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Manager
Employment Type:Permanent Job, Full Time
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