ServiceNow Business Analyst

ServiceNow Business Analyst

ServiceNow Business Analyst

ServiceNow Business Analyst

URL to Apply-

Baxter Innovations AND Business Solutions3.0(5 Reviews)

3 - 5 years

Not Disclosed


Job description

Roles and Responsibilities
ServiceNow Business Analyst

Job Description

The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution. The ServiceNow Business Analyst will focus primarily on ServiceNow Catalog Items (70%) but will also be engaged in other ServiceNow initiatives (30%).

Primary Responsibilities and Activities

Work with business and IT stakeholders to gather requirements for new and modified Request Catalog Items
During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework
Document full requirements, including form layout, fields, and workflows
Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
Manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements. Keeps stakeholders informed on request status and timelines.
Assist with the development and delivery of end user training
Define and implement a continuous improvement life cycle to ensure that catalog items are reviewed and optimized
Perform business analyst activities related to the continued growth of the ServiceNow platform at Baxter, including the deployment of additional modules and functionality.
Assists with platform upgrade efforts, including testing

Experience Requirements:

At least 3 years in a business analyst role
At least 2 years experience with ServiceNow
Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.
Experience working in a global setting
Project management / project leadership experience a plus
Knowledge of Lean Six Sigma principles a plus
Knowledge of process automation concepts a plus

Knowledge, Skills, Abilities, and Behavior Required:

Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
Strong analytical and problem solving skills

Education Requirements:

Bachelor’s degree required
ITIL Foundation (or higher) certification is highly desired

RoleBusiness Analyst

Industry TypeMedical, Healthcare, Hospitals

Functional AreaIT Software - Application Programming, Maintenance

Employment TypeFull Time, Permanent

Role CategorySystem Design/Implementation/ERP/CRM


UG :Any Graduate in Any Specialization

PG :Any Postgraduate in Any Specialization

Doctorate :Doctorate Not Required

Key Skills

Change ManagementEnd User TrainingConfiguration ManagementServicenowContinuous ImprovementITSMProblem ManagementIncident ManagementLean Six SigmaBusiness Analysis