Quality Head

url to apply- https://www.timesjobs.com/job-detail/quality-head-lido-bengaluru-bangalore-7-to-8-yrs-jobid-fxslSvECiX9zpSvf__PLUS__uAgZw==&source=srp

LIDO

• card_travel7 to 8 yrs
• ₹As per Industry Standards
• location_onBengaluru/ Bangalore (Karnataka)

JOB DESCRIPTION

Why join Lido?

Were a well-funded early-stage Ed-Tech start-up backed by marquee investors (BAce capital by Alibaba, Picus Capital by Rocket Internet Founder, and angels like Ronnie Screwvala, Ananth Narayan). And were about to raise another!

Were led by a second-time entrepreneur Sahil Sheth with a track record of a successful multi-million dollar prior exit to BYJUs.

Youll work with folks from IIT, IIM, Harvard, Stanford, Duke, UPenn, and more. Our employees have previously led teams at Apple, Google, McKinsey, BYJUs, UpGrad, Teach for India, and other leading companies.

Most importantly

You will be at the forefront of educating and empowering students to create a better world!

Who Should Apply?

General Characteristics

A team player who feels a deep connection with Lidos mission and vision;
A detail-oriented multi-tasker who takes ownership of problems;
A strong critical/creative thinker who enjoys problem-solving;
An energetic team player who motivates and inspires people to do their best;
A self-motivated problem solver who can comfortably work independently;
A go-getter who runs towards challenges, not away from them;
A positive individual who believes in treating people with fairness and respect.

Responsibilities includes but not limited to:

Strategic Outlook

Works on conceptualizing and implementing strategic quality initiatives to support organization growth and performance
Builds and owns metrics to enhance product and process reliability, consistency of service experience for customers
Deeply understands business goals and customer expectations to build audit mechanisms ensuring sustainable growth

Execution Rigour

Owns end-to-end delivery of quality measurement and resolution processes
Continuously identifies and deploys process improvements across the organization for external and internal customers
Holds business and operations team accountable to high-quality standards that meet organizational promises to customers and employees
Deploys and owns quality assurance processes across all touchpoints and closely monitors quality metrics

People & Partnering

Partners with relevant teams (Operations, CX, HR, Technology, etc.) to jointly identify, prioritize and evolve structural and scalable solutions against business issues and move the needle on key business metrics like Reliability, Speed, CSAT, NPS, Cost, etc.
Articulates quality agenda has the ability to Influence and get Buy-In from Senior Management for driving Quality initiatives
Partners and influences business teams to adhere to quality metrics while meeting growth targets
Trains people and teams across functions to build continuous improvement systems and mindset

Success Criterion

Key success areas/ results expected in 18-24months:

1. Define QA outcomes for all processes in the organization. Build/mentor team to be able to carry out tasks to enable the QA outcomes.

2. Build culture by setting up the right quality protocols across the organisation. Ensure seriousness & alacrity in case of critical failures.

3. Build a one-stop view of the health of processes across organisations, correlate with VOC, and drive action to solve for insights in prioritised order.

Qualifications and Experience

Experience:

7-8 years experience with at least 3-5 years in a Quality leadership role
BE/BTech and MBA from top tier institutions would be preferred
Certification in Lean Six Sigma Black Belt / Master Black Belt with relevant project experience would be desirable
Strong experience in leading quality assurance efforts at strong B2C/ed-tech brands would be preferable
Demonstration of strong knowledge in deploying Lean, Six Sigma, use of Statistical Tools, FMEA, Control Plans, etc.

Desirable Traits and Skills:

Deep analytical thinking and problem-solving abilities
Ability to influence stakeholders effectively
Deep understanding of customer needs and relentless commitment to quality improvement and excellence

• JOB FUNCTION:Quality/Process Control
• INDUSTRY:Educational/Training, Research/Surveyor/MR
• SPECIALIZATION:Quality Assurance
• QUALIFICATION:
  • Any Graduate
• EMPLOYMENT TYPE:Full Time

KEY SKILLS

six sigmalean six sigmastatistical toolsqablack beltfmeaquality improvementquality headquality standardsquality assurance