Quality Specialist
Quality Specialist
Aabhash
Jul 13, 2019
2186
0
Quality Specialist - I
4 - 6 Years
Job Description
Roles and responsibilities
DESCRIPTION
About Compliance Operations (C-Ops)
C-Ops is responsible for conducting operational and transactional tasks for the programs within HS3C (Organization. C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies. We coordinate with aspects of identifying the risk involved in handling a hazardous product while storage and transport and classifying products with appropriate hazmat attributes. This team also review aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation. We focus on product testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.
Job Description:
A Quality Specialist - I (L4) in Centralized Quality Audit Team (CQAT) is one who has thorough knowledge of any one of the key programs (DG, RP, GTS) in C-Ops. He/she possesses the ability to identify the root causes/trends/patterns of quality defects by analyzing quality data and using quality tools and techniques (5-Why, Pareto, Fishbone); Works with operational counterparts to support preparation of Corrective and Preventive Actions (CAPA) to mitigate impact of recurring defects; Acts as first point of contact (POC) to Ops team for resolving audit related disagreements/ambiguities with minimal guidance & further liaises with program/legal team in closing the loop; Co-owns transcribing SOPs/guidelines for new tasks along with Ops/program & ensures SOP amendments for all process changes; Manages low-complexity escalations until resolution; Assists/acts as backup for QA front line manager (FLM) in queue management and creation/maintenance of business operation metrics for WBR/MBR.
Key Responsibilities:
· Facilitates the execution of the world wide C- Ops QA strategy through local management and support teams.
· Update quality documentation and communicate to carry forward lessons learned from quality concerns
· Introduce new systems and procedures where appropriate
· Communicates across all levels on Operations and program progress.
· Conducts Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis.
· Drive defect elimination program by working along with Ops and Program stakeholders.
Required Candidate profile
BASIC QUALIFICATIONS
· Bachelor's degree or equivalent post-secondary degree (B- Tech Preferred)
· Minimum of 4-6 years' experience using quality mindset to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
· Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
· Experience communicating and presenting to groups
· Self-starter capable to taking initiative and working with minimal direction.
· Experience managing a project portfolio. Small/Medium Project management experience.
· Six Sigma Green Belt Certification
· Experience in Implementation of Quality Management System (QMS)
PREFERRED QUALIFICATIONS
· Six Sigma Black Belt Certification
· Familiarity with SQL.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Employment Type: Permanent Job, Full Time
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