Quality Specialist - I
4 - 6 Years
Roles and responsibilities
About Compliance Operations (C-Ops)
C-Ops is responsible for conducting operational and transactional tasks for the programs within HS3C (Organization. C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies. We coordinate with aspects of identifying the risk involved in handling a hazardous product while storage and transport and classifying products with appropriate hazmat attributes. This team also review aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation. We focus on product testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.
A Quality Specialist - I (L4) in Centralized Quality Audit Team (CQAT) is one who has thorough knowledge of any one of the key programs (DG, RP, GTS) in C-Ops. He/she possesses the ability to identify the root causes/trends/patterns of quality defects by analyzing quality data and using quality tools and techniques (5-Why, Pareto, Fishbone); Works with operational counterparts to support preparation of Corrective and Preventive Actions (CAPA) to mitigate impact of recurring defects; Acts as first point of contact (POC) to Ops team for resolving audit related disagreements/ambiguities with minimal guidance & further liaises with program/legal team in closing the loop; Co-owns transcribing SOPs/guidelines for new tasks along with Ops/program & ensures SOP amendments for all process changes; Manages low-complexity escalations until resolution; Assists/acts as backup for QA front line manager (FLM) in queue management and creation/maintenance of business operation metrics for WBR/MBR.
Â· Facilitates the execution of the world wide C- Ops QA strategy through local management and support teams.
Â· Update quality documentation and communicate to carry forward lessons learned from quality concerns
Â· Introduce new systems and procedures where appropriate
Â· Communicates across all levels on Operations and program progress.
Â· Conducts Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis.
Â· Drive defect elimination program by working along with Ops and Program stakeholders.
Required Candidate profile
Â· Bachelor's degree or equivalent post-secondary degree (B- Tech Preferred)
Â· Minimum of 4-6 years' experience using quality mindset to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
Â· Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
Â· Experience communicating and presenting to groups
Â· Self-starter capable to taking initiative and working with minimal direction.
Â· Experience managing a project portfolio. Small/Medium Project management experience.
Â· Six Sigma Green Belt Certification
Â· Experience in Implementation of Quality Management System (QMS)
Â· Six Sigma Black Belt Certification
Â· Familiarity with SQL.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Employment Type: Permanent Job, Full Time