Quality Analyst- US Shift

Quality Analyst- US Shift

Quality Analyst- US Shift

Quality Analyst- US Shift

HCL Technologies Limited 

 3 - 8 yrs


Job Description



  • Role & Responsiblities:

    The role is accountable for building, deploying, assessing and maintaining the Service Management Framework for Service Delivery.
    Supports external and internal audits and assessments.
    Support the delivery and implementation of strategic projects and programmes within agreed time, cost and quality.
    Skill Set Required:
    3+ years experience in Quality assurance
    SIX SIGMA Knowledge is MUST
    Should be from a BPO/Corporayte industry
    Quality Assurance 
    Issue solving and ability to create independently RCA/CAPA
    Ability to write and speak to customers
    Continuous Improvement Programs
    Good PPT/Excel SkillsExperience in Customer Audits
    Thorough in compliance/Regulatory parameters
    Familiar with NCs
    Have experience in BCP/DR programs
    Graduation is must


    Location - Noida 

    Shift -US shift.

Salary: INR 6,00,000 - 10,00,000 PA.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Quality

Role:Team Leader-Quality Assurance/Quality Control

Employment Type:Full Time, Permanent

URL For Applying :https://www.naukri.com/job-listings-Quality-Analyst-US-Shift-HCL-Technologies-Limited-Noida-3-to-8-years-310719004822?src=rcntSrchWithoutCount&sid=1564659728289&xp=4&px=1