Business Excellence Role - BPO

Business Excellence Role - BPO

Business Excellence Role - BPO

Business Excellence Role - BPO

Serving Skill

 8 - 11 yrs  


Job Description



Job Title: Business Excellence

Location: Mumbai 

Assigned Role: 


Job Description: Relevant exp - 4~6 years of relevant experience 8-11 yrs of overall experience 

Preferred Skills : 

- Six Sigma Black Belt with good knowledge of Lean practices 

- Strong Knowledge of Quality Principles and Techniques essential 

- Needs to have worked in a BPO 

- Operational Excellence (or similar) function 

- Certification in Lean and other quality practices added advantage Strong communication and presentation skills" Position Objectives "

1. Drive Improvement projects on processes to improve a. Productivity b. Improve SLA performance 

2. Interact with client/ internal stakeholders to drive and influence improvement objectives 

3. Lead a global projects in OE

4. People manager for a team 

5. Drives the OE program for a client/ clients in a site/ across sites

6. Acts as a mentor to Six Sigma and Lean projects for his influence


Salary: Not Disclosed by Recruiter

Industry:BPO, Call Centre, ITeS

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Operations

Role:Business/EDP Analyst

Employment Type:Permanent Job, Full Time

URL For Applying :