Business Excellence Role - BPO

Aabhash Aabhash Jun 26, 2019 2452 0

Business Excellence Role - BPO

Serving Skill

8 - 11 yrs

Mumbai

Job Description

Job Title: Business Excellence

Location: Mumbai

Assigned Role:

Job Description: Relevant exp - 4~6 years of relevant experience 8-11 yrs of overall experience

Preferred Skills :

- Six Sigma Black Belt with good knowledge of Lean practices

- Strong Knowledge of Quality Principles and Techniques essential

- Needs to have worked in a BPO

- Operational Excellence (or similar) function

- Certification in Lean and other quality practices added advantage Strong communication and presentation skills" Position Objectives "

1. Drive Improvement projects on processes to improve a. Productivity b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives

3. Lead a global projects in OE

4. People manager for a team

5. Drives the OE program for a client/ clients in a site/ across sites

6. Acts as a mentor to Six Sigma and Lean projects for his influence

City:Mumbai.