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Fishbone on High Hold TIme

Pranay Kumar

Dec 9, 16

This is a fishbone for High Hold time which was made during an Lean Six Sigma project on Handling Time reduction in a BPO

Please refer to the previous post on Handling Time Fishbone. While doing the project in Handling Time, High Hold Time had come as a possible Factor (X). Now we have completed the 5 WHy Analysis and here is the fishbone on High Hold time.

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