Technical Support Executive

Technical Support Executive

Technical Support Executive

Technical Support Executive

Url to apply-

Cogniter Technologies.4.6(45 Reviews)

1 - 3 years

Not Disclosed


Job description


Technical Support Executive (Job Code: CHDCSC)

1-3 Years


    • Working with customers to identify the software problems and advising on the solutions.
    • Logging and keeping record of customer/employee queries.
    • Ability to give software Demonstrations to customers.
    • Updating self help manual so customers/employees can try to fix problems by themselves.
    • An in depth understanding of the software customers are using.
    • An ability to assess each customer or employees IT knowledge levels.
    • Logical thinker and Ability to deal with difficult callers.
    • Good communication skills.
    • Good analytical and problem solving skills.
    • Comfortable to work in US shift (Night Shifts).

RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeIT-Software, Software Services

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice


UG :Any Graduate in Any Specialization

PG :Post Graduation Not Required

Key Skills

PPCISO 9001Technical Support ExecutiveAnalyticalWeb developmentSocial networkingPHP.NetSEOSEO Executive