Speech Analytics / Call Monitor / Call Audit / Process Exc / Intl BPO

Pranay Kumar Feb 4, 2021 521 0

Speech Analytics / Call Monitor / Call Audit / Process Exc / Intl BPO

url to apply- https://www.naukri.com/job-listings-speech-analytics-call-monitor-call-audit-process-exc-intl-bpo-advent-hr-solutions-mumbai-1-to-4-years-040221006726?src=sortby&sid=16124507822382402_1&xp=2&px=1

Advent HR Solutions

Hiring for International BPO

1 - 4 years

₹ 2,00,000 - 4,00,000 P.A.

Mumbai

About Company

Leading International BPO with more than 80K employee strength worldwide.
Please connect ASAP as its an urgent position.
Ms. Narinder Kaur
9819969330

Job description

Skills with CallMiner, Nexidia, NICE, Verint or other speech analytics, Some experience with Lean or Six Sigma, US Shifts (Rotational), Microsoft applications such as Excel (charts, formulas, macros),PowerPoint

Required Candidate profile

The candidate should have exp in using speech analytics tools, quality exp, some exp in lean, process excellence,. The candidate should be comfortable with US shifts.

RoleAnalytics Manager

Industry TypeBPO, Call Centre, ITeS

Functional AreaAnalytics & Business Intelligence

Employment TypeFull Time, Permanent

Role CategoryAnalytics & BI

Education

UG :Any Graduate in Any Specialization

Key Skills

process excellencenexediacall minerverintspeech analyticsLean six sigma