MANAGER- DELIVERY EXCELLENCE

Pranay Kumar Mar 1, 2021 1027 0

MANAGER- DELIVERY EXCELLENCE

url to apply- https://www.naukri.com/job-listings-manager-delivery-excellence-mphasis-limited-pune-10-to-13-years-280221901095?src=sortby&sid=16145891723176260_3&xp=1&px=1

from 10 to 13 year(s) of Experience

Pune

Not Disclosed by Recruiter

Posted: 1 day agoJob Applicants: 87Job Views: 44

Job Description

Roles and Responsibilities

The purpose of the Process Transformation role is to manage and execute process re-engineering/ process transformation efforts across a business portfolio of customer or play a key role in one of the global priority reengineering programs. He/ she will work at the business/ LOB/ project/ process level and will be accountable for delivering discreet deliverables. There are times when such assignments needs to be carried out as one man show or work as part of a bigger team. The role also requires to work on internal transformation project as well as client facing consulting king of projects.

Most engagements will be in BFSI domain with investment banking and insurance being key areas of domain. Driving specific customer goals like impacting overall cycle time of a process, particular business metrics, and/ or operational KPI.

Needless to say that flexibility to travel, communication – written as well as spoken along with other consulting soft skill is a must. Candidate must have hands on experience in documenting, reporting and presenting the details of consulting study and also should have sound analytical knowledge using various statistical tools.

Value Creation

Identify additional customer needs that were previously unrecognized by the customer; involves customer in developing solution options.

Appeal to customer’s viewpoint in order to understand and deliver the most beneficial solutions.

Constructively question current thinking and status quo.

Proactively help turn innovative ideas into reality.

Experiment, take mitigate-able risks and learn from the results.

Proactively research and develop ideas/ products/ services which are new to customers or industry.

Work with line management to define detailed value-focused solution options based on the opportunity and provide recommendations, weighing up investment vs. return.

Drive meetings to decision points, influencing and negotiating outcomes.

Bring structure and order to undefined problems and/or large scale problems, making them easier to address and solve.

Sustain existing stakeholder relationships and identify new engagement opportunities across multiple levels in a planned and structured way to support current and future change.

Develop and improve stakeholder relationships to build consensus and improve delivery of change outcomes.

Identify end-to-end re-engineering opportunities across the business.

Identify risks to the business /program or project and escalate appropriately

Operational Performance

Adapt delivery timelines and scope according to customer’s needs.

Make timely decisions, based on the amount of information, and accepts responsibility for the consequences.

Consider immediate knock on impact (A leads to B) and likely consequences before deciding on a course of action.

Use available information including patterns, trends or missing pieces of data to make or facilitate decision making.

Effectively present decision options, considering time criticality and potential roadblocks.

Anticipate issues and risks and act to mitigate these quickly; handle any unforeseen roadblocks swiftly and effectively.

Consistently demonstrate good listening skills -encourages feedback on communications and seeks to improve these.

Think about the audience, the message and the context when planning communications and selecting communication tools and media; use basic skills to effectively structure communications.

Manage delivery of financial improvement initiatives.

Work across global and regional teams to ensure commonality of understanding and objectives –i.e. local teams are focused on delivering against global imperatives, whilst those same global imperatives are shaped to reflect the business needs of the region.

Ensure that assignments are delivered using the appropriate technologies and tools including Group standards.

Education & CERTIFICATION Qualifiers

Bachelor’s degree in FINANCE– MUST

Master’s degree in Finance / Business Management - Preferred

Certified lean Six Sigma Black Belt –Must

Process Mapping Experience – Business Optics, IBM Blue Works and Visio - MUST

Process Mapping Tool Certification – preferred

Experience Qualifiers

The candidate should have an overall 6-8 years of professional work experience with 3-5 years relevant Process Black Belt/consulting/ transformation experience

Business Process Re-engineering/ transformation/ innovation

Lean Six Sigma, Six sigma tools application, Data Analytics

Process transformation project engagements for global clients

Must have a sound domain knowledge and consulting experience in Finance and Accounting, Core financial processes like Financial Planning and Control, Budgeting, Treasury accounting & Payments, Financial Regulatory Reporting

Must have in-depth knowledge of BFSI Domain i.e. investment banking, credit cards, wealth management, brokerage and insurance.

Domain or a business consultant for a span of 3-5 years

Hands on experience of process mapping/ modeling – Business Optics, IBM Blue works and Visio

Familiarity to BPM tools, ECM tools, case management, workflow management, RPA

Creating business case

Excellent documentation skills to create customer facing reports – PowerPoint, Word, Excel, Project Plan

Minimum requirements to Qualify (key words)

Bachelor’s degree in Finance – must

Must have sound knowledge in in process mapping tool - Visio, Business Optics and IBM Blue works

Must have in-depth knowledge of BFSI Domain i.e. investment banking, credit cards, wealth management, brokerage and insurance.

Overall 6-8 years of professional work experience with 3-5 years relevant Process Black Belt/consulting/ transformation experience.

Business Process Re-engineering/ transformation/ innovation