Supervising Associate - Markets Ops
Supervising Associate - Markets Ops

Supervising Associate - Markets Ops
8 - 12 yrs
Job Description
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- GDS &
Market Ops summary
Global Delivery Services (GDS) - Markets
Operations team provides operational and decision- making support to the
Business Development leadership and other Global Markets functions.
Our
diverse teams specialize in coordinating Business Development (BD) activities,
supporting go- to- market projects and providing operational support to the
Markets organization. The team is spread across multiple locations around
the globe.
Role brief
As part of the Market Operations, APAC support
team, the Supervising Associate would have to handle multiple responsibilities
like leading the Markets team and being responsible for maintaining excellent stakeholder
relationship, Project Management, Reporting & Analysis, Delivery management,
etc. The role requires comparable work experience, strong skills, work ethic
and attention to detail for as the team has a high focus on accuracy and
timeliness.
The role also requires effective communication
skills to support the business and its leaders, especially Senior Management,
through reporting, data analysis and providing insights.
These activities would broadly include stakeholder
relationship management, program management and project coordination.
Business deliverables
Get team aligned with business requirements and ensure
SLAs/ KPIs are met
Work closely
with APAC Markets and make sure they receive deliverables on time.
Provide
guidance and motivation necessary to build a strong team
Build
strategic and forward- looking PowerPoint presentations for leadership meetings.
Support year- end planning initiatives.
Project Coordination
Help coordinate any Markets related events that take
place
Tracking, post- event
output documentation - reporting and analysis
Help maintain
master trackers and update regularly (excel based)
Join meetings
and help coordinate/ moderate
Portal
Management Create and maintain internal sites on SharePoint / VNext
Potential Scope
Knowledge Management and Pursuit support
Best practice
investigation
CRM Interaction/ Mercury Hygiene
Channel Shift support
Note : This above list of
activities is not exhaustive but only give an indication of the nature of the
project.
Requirements
(including experience, skills, and additional qualifications)
Experience
and qualifications:
Graduate / Post- graduate - with 8 to 12 years of work experience in
business delivery having exposure to business process management (BPM) &
Program/ Project coordination.
Mandatory
skills & attributes:
Team Management Ability
to manage and lead the operations team, be responsible for the review of deliverables
produced by team members as part of Quality Assurance. Ensure trained and equipped to deliver high- quality service.
Problem- solving: Approach
to a problem with the result- oriented thought process
Work ethics and cultural
fit: High degree of professionalism. T hink beyond own perspectives,
awareness of different cultures & impact on decisions.
Organizational skills: Regularly
monitor and update the effectiveness against SLA/ KPIs and ensure that delivery
requirements (quality/ timelines) are met
Strategic Planning:
Identifying risk/ opportunity areas and highlighting them, thinking ahead of the
curve, ability to forecast outcomes to a situation & suggest appropriate
solutions.
Conflict resolution:
Skills to identify harmonious and practical ways to resolve conflicts among
team members and maintain a productive environment.
Handling feedback: Work on
feedbacks provided by the stakeholders and continuously provide feedback to the
team members for providing excellent service to the stakeholders
Motivation and Enthusiasm:
Ability to keep self and team motivated always.
Decision making: Develop
deep knowledge of the Markets organization, business processes and take prompt
informed decisions.
Interpersonal skills: Building
strong relationships with stakeholders/ team and develop rapport. Manage and
diffuse escalations along with documented CAPA.
Time management: should be
able to manage time and work by prioritizing the tasks effectively.
Presentation and
facilitation skills: Ability to drive meetings, build presentations that
interpret the data, creating valuable business insights and delivering the
message to the stakeholders
Project coordination:
Capable of engaging in effectively multiple stakeholders, understanding the
objectives of their programs/ initiatives and drive end to end.
Project Management: Intermediate
knowledge of Project Management concepts and tools
Excellent Communication -
Listening, reading, writing & speaking skills
Experience working with Business
leaders/ leadership groups
MS Office skills: Advanced
level experience in Excel reporting & PowerPoint.
Minimum Expectation:
Excel
Pivot tables, lookups, filtering, conditional formatting, validation, etc.
PPT
Insert graphs/ shapes, alignment, text justification, text margins, etc.
Desired
skills
Self- starter of
initiatives for the improvement of process, team, and organization.
Teamwork: Encourage open
communication between team members, allowing the team/ s to bring forward ideas
on how they can collectively deliver a more effective service
Analytical Skills: Previous
experience and proven ability to read, understand and sanitize the data, build
reports/ dashboards and provide insights from the data, capable of identifying
probable areas of automation and implementing them
Confidence/ attitude:
Always display a positive attitude and confidence especially when your team is
in trouble
Listener: Listen carefully
to the needs of the stakeholders and the team members and give necessary inputs
Flexibility/ Adaptability: Capable
of quickly understanding the needs of the business and align with changing
customer expectations
Process automation skills using Excel
VBA, Alteryx
Hiring Involvement in identifying
the right resources based on a thorough understanding of the stakeholders
requirements
Process improvement Identify
opportunities to optimize the process for quicker TATs, better quality, more
insights, etc
Working knowledge of data
visualization tools like Tableau, Spotfire, PowerBi, etc
Experience doing secondary research
using Google and other external sources like Factiva, Company Infogator,
BoardEx, OneSource, etc
Content management Familiar with the
maintenance of SharePoint/ VNext sites, preparation of newsletters, managing
surveys, etc.
Certifications (good to have) : PMP or Prince or ITIL or Six Sigma
Salary: Not Disclosed by Recruiter
Industry:Accounting, Finance
Functional Area:Marketing , Advertising , MR , PR , Media Planning
Role Category:Marketing
Role:Marketing Manager
Employment Type:Full Time, Permanent
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