Supervising Associate - Markets Ops

Supervising Associate - Markets Ops

Supervising Associate - Markets Ops

Supervising Associate - Markets Ops

Ernst Young 3.8(1743 reviews)

 8 - 12 yrs


Job Description


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  • GDS &
    Market Ops summary

    Global Delivery Services (GDS) - Markets
    Operations team provides operational and decision- making support to the
    Business Development leadership and other Global Markets functions.

    diverse teams specialize in coordinating Business Development (BD) activities,
    supporting go- to- market projects and providing operational support to the
    Markets organization. The team is spread across multiple locations around
    the globe.

    Role brief

    As part of the Market Operations, APAC support
    team, the Supervising Associate would have to handle multiple responsibilities
    like leading the Markets team and being responsible for maintaining excellent stakeholder
    relationship, Project Management, Reporting & Analysis, Delivery management,
    etc. The role requires comparable work experience, strong skills, work ethic
    and attention to detail for as the team has a high focus on accuracy and

    The role also requires effective communication
    skills to support the business and its leaders, especially Senior Management,
    through reporting, data analysis and providing insights.

    These activities would broadly include stakeholder
    relationship management, program management and project coordination.

    Business deliverables

    Get team aligned with business requirements and ensure
    SLAs/ KPIs are met

    Work closely
    with APAC Markets and make sure they receive deliverables on time.

    guidance and motivation necessary to build a strong team

    strategic and forward- looking PowerPoint presentations for leadership meetings.

    Support year- end planning initiatives.

    Project Coordination

    Help coordinate any Markets related events that take

    Tracking, post- event
    output documentation - reporting and analysis

    Help maintain
    master trackers and update regularly (excel based)

    Join meetings
    and help coordinate/ moderate

    Management Create and maintain internal sites on SharePoint / VNext

    Potential Scope

    Knowledge Management and Pursuit support

    Best practice

    CRM Interaction/ Mercury Hygiene

    Channel Shift support

    Note : This above list of
    activities is not exhaustive but only give an indication of the nature of the

    (including experience, skills, and additional qualifications)

    and qualifications:

    Graduate / Post- graduate - with 8 to 12 years of work experience in
    business delivery having exposure to business process management (BPM) &
    Program/ Project coordination.

    skills & attributes:

    Team Management Ability
    to manage and lead the operations team, be responsible for the review of deliverables
    produced by team members as part of Quality Assurance. Ensure trained and equipped to deliver high- quality service.

    Problem- solving: Approach
    to a problem with the result- oriented thought process

    Work ethics and cultural
    fit: High degree of professionalism. T hink beyond own perspectives,
    awareness of different cultures & impact on decisions.

    Organizational skills: Regularly
    monitor and update the effectiveness against SLA/ KPIs and ensure that delivery
    requirements (quality/ timelines) are met

    Strategic Planning:
    Identifying risk/ opportunity areas and highlighting them, thinking ahead of the
    curve, ability to forecast outcomes to a situation & suggest appropriate

    Conflict resolution:
    Skills to identify harmonious and practical ways to resolve conflicts among
    team members and maintain a productive environment.

    Handling feedback: Work on
    feedbacks provided by the stakeholders and continuously provide feedback to the
    team members for providing excellent service to the stakeholders

    Motivation and Enthusiasm:
    Ability to keep self and team motivated always.

    Decision making: Develop
    deep knowledge of the Markets organization, business processes and take prompt
    informed decisions.

    Interpersonal skills: Building
    strong relationships with stakeholders/ team and develop rapport. Manage and
    diffuse escalations along with documented CAPA.

    Time management: should be
    able to manage time and work by prioritizing the tasks effectively.

    Presentation and
    facilitation skills: Ability to drive meetings, build presentations that
    interpret the data, creating valuable business insights and delivering the
    message to the stakeholders

    Project coordination:
    Capable of engaging in effectively multiple stakeholders, understanding the
    objectives of their programs/ initiatives and drive end to end.

    Project Management: Intermediate
    knowledge of Project Management concepts and tools

    Excellent Communication -
    Listening, reading, writing & speaking skills

    Experience working with Business
    leaders/ leadership groups

    MS Office skills: Advanced
    level experience in Excel reporting & PowerPoint.

    Minimum Expectation:


    Pivot tables, lookups, filtering, conditional formatting, validation, etc.


    Insert graphs/ shapes, alignment, text justification, text margins, etc.


    Self- starter of
    initiatives for the improvement of process, team, and organization.

    Teamwork: Encourage open
    communication between team members, allowing the team/ s to bring forward ideas
    on how they can collectively deliver a more effective service

    Analytical Skills: Previous
    experience and proven ability to read, understand and sanitize the data, build
    reports/ dashboards and provide insights from the data, capable of identifying
    probable areas of automation and implementing them

    Confidence/ attitude:
    Always display a positive attitude and confidence especially when your team is
    in trouble

    Listener: Listen carefully
    to the needs of the stakeholders and the team members and give necessary inputs

    Flexibility/ Adaptability: Capable
    of quickly understanding the needs of the business and align with changing
    customer expectations

    Process automation skills using Excel
    VBA, Alteryx

    Hiring Involvement in identifying
    the right resources based on a thorough understanding of the stakeholders

    Process improvement Identify
    opportunities to optimize the process for quicker TATs, better quality, more
    insights, etc

    Working knowledge of data
    visualization tools like Tableau, Spotfire, PowerBi, etc

    Experience doing secondary research
    using Google and other external sources like Factiva, Company Infogator,
    BoardEx, OneSource, etc

    Content management Familiar with the
    maintenance of SharePoint/ VNext sites, preparation of newsletters, managing
    surveys, etc.

    Certifications (good to have) : PMP or Prince or ITIL or Six Sigma

Salary: Not Disclosed by Recruiter

Industry:Accounting, Finance

Functional Area:Marketing Advertising MR PR Media Planning

Role Category:Marketing

Role:Marketing Manager

Employment Type:Full Time, Permanent

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