Sr Manager Quality For a Bpo

Pranay Kumar Apr 13, 2023 422 0

Sr Manager Quality For a Bpo

URL: https://www.naukri.com/job-listings-sr-manager-quality-for-a-bpo-grandeur-recruitment-consultants-pune-bangalore-bengaluru-mumbai-all-areas-5-to-10-years-100121000390?src=jobsearchDesk&sid=1681366870349829_1&xp=8&px=5

Exprience: 5 - 10 years

Location: Mumbai

Package: 8 - 18 Lacs P.A.

Job description

To manage transaction quality profile
To conduct audits as per defined guideline & sampling for transaction monitoring
To ensure 100% closure of feedbacks
To create and publish regular audit reports with management & clients (daily, weekly, monthly)

Required Candidate profile

Preferred to have six sigma knowledge and understanding of basic QC tools
Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

Role: QA / QC Manager

Industry Type: BPO / Call Centre

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Production & Manufacturing

Education

UG: Graduation Not Required

Key Skills

(i) Six sigma

(ii) Projects