Service Delivery Manager
Service Delivery Manager
Service Delivery Manager, Bangalore
9 - 12 yrs
Job Description
- The BIG Service Delivery Manager is responsible for leading all shared Infra services for small / medium size markets covering Servers, Compute, Network, Helpdesk & user support, Vendor governance, VIP support, Monitoring Infra service Metrics / Monthly Reporting, Project management activities, etc. The gamut of the role covers service delivery & infrastructure management across 31,000+ users, 56 plants, 130+ office and warehouse locations across 14 countries.
Employees Managed N/A at this time ( manage large no of contractors 40+ )
Minimum Required
9+ years IT experience (ITIL, PMP, Six Sigma / Quality certifications) and process engineering skills including a thorough experience in managing multi-vendor operations. Experience on Cloud platforms, SD WAN solutions and Win 10, Office 365 products & Micro services tools will be an added advantage. Able to work in a rich diverse environment, handle cultural and language differences and an effective communicator.
Experience in ASEAN, market .
Bachelor's degree - BS in Computer Science, Information Science, or Information Systems Management or related field is required.
Candidate must be self-motivated with a proven track record working a dynamic atmosphere of a technical organisation with an expanding and fast moving customer base and business requirement. Candidate must be organised and analytical, adept at working in a team environment, able to design and implement a project schedule, and be able to handle multiple priorities. Additional preferred qualifications are:
- Ability to interact effectively with technical and non-technical audiences via both verbal and written communications (e.g., technical writing, procedural development, requirements analysis).
- Strong knowledge of standard IT audit and compliance issues
- Strong presentation and communication skills
- Willingness to travel to client locations
- Ability to understand audit findings and converting them into solution designs
- Knowledge in control systems architecture and applications, has experience in managing expectations when balancing alternatives against business and financial constraints.
Salary: Not Disclosed by Recruiter
Industry:FMCG, Foods, Beverage
Functional Area:IT Software - Other
Role Category:Programming & Design
Role:Project Lead
Employment Type:Full Time, Permanent
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