Senior Manager - Operations Excellence

Senior Manager - Operations Excellence

Senior Manager - Operations Excellence


Exprience: 8 - 11 years

Location: Gurugram 

Job description

  • Should be able to - understand the concepts of Six Sigma
  • Execute project under the mentorship of a Black Belt
  • Should be able to - derive inference as per data analysis and provide suggestions for performance improvements
  • Conceptualize and deliver adhoc report requirement as per business needs
  • Recommend and drive automation opportunities for reporting

Behavioural Description

  • Can mobilize the team for small level changes in terms of policies, process, goals etc Prepares team members for higher roles by training, mentoring and coaching
  • Makes timely decisions after taking a fair and balanced view of the options available
  • Leads by example and is able to recognize and reward team
  • Influences and Empowers team members & provides opportunities for team to excel
  • Collaborates across teams and is able to effectively present, and influence peers/ other teams, customers in an effective manner
  • Delivers information effectively in a variety of formats including email, analytical reports, and decision documents
  • Understand the views of others
  • Can communicate assertively and give bad news
  • Establishes priorities that address the details and timelines needed to achieve the intended results;Is flexible and utilizes resources
  • communicates bad news, surprises early
  • Able to identify critical path and plan for meeting the same
  • Understands customer needs and displays commitment towards meeting them
  • Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers
  • Has sound understanding of the customer's business and can communicate suggestions to the customer
  • Understands business impact of process to customer
  • Responds to customers needs, questions and concerns in an accurate, effective, and timely manner
  • Effectively and professionally works with upset customers, solving their problems
  • Manages project plans to ensure the timely delivery of outcome;
  • Shows persistence in overcoming obstacles;
  • Sets daily, weekly, monthly, quarterly and annual goals, creating specific plans to meet them;
  • Evaluates positive and negative alternatives within time and resource constraints; Interacts with team members;
  • Responds in a timely manner and cooperates with other members to achieve the workgroup s goals;
  • Assists team members in activities when necessary
  • Demonstrates collaboration by sharing necessary information
  • Recognizes the achievements of others in the team Six Sigma Metrics Management

Behavioural Skills

  • Change Leadership
  • People Leadership
  • Communication
  • Planning & Organizing
  • Customer & Business orientation
  • Result orientation & accountability
  • Team working

Role: Operations Manager

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type Full Time, Permanent

Role Category: Operations


UG :Any Graduate

PG :Any Postgraduate

Key Skills

(i) Green belt

(ii) Data analysis

(iii) Automation

(iv) Operational excellence

(v) Quality management

About Company

Microland is Making digital happen allowing technology to do more and intrude less. Our solutions for Cloud and Datacenter, Networks, Digital Workplace, Cybersecurity, and Industrial IoT make it easier for enterprises to adopt NextGen Digital infrastructure. Microlanders throughout the world ensure this embrace of digital brilliance is predictable, reliable, and stable.