Quality Coordinator

Quality Coordinator

Quality Coordinator

Quality Coordinator

Ensono Technologies LLP

 2 - 5 yrs  


Job Description


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  • Job Description:


    Developing KPI, Dashboards and Governance models
    Conducting ticket level analytics, drawing inferences and driving actions to address identified gaps/ issues.
    Creating training content and delivering training in classroom and over webex.
    Own and manage Continuous Improvement (Kaizen, SIPs, Six Sigma, Lean etc)
    Facilitate Internal & External audits & Track findings to closure
    Facilitate Service Delivery Reviews, Root Cause Analysis
    Deploy & improve Ticket Audit processes & Transaction Customer Satisfaction (TCSAT)
    Identify Early warning Alerts proactively and track it to closure
    Facilitate Customer escalation closure
    Ensure all services are provided as per Contractual agreement with the customer
    Ensure ITIL Operational process compliance
    Ensure SLA compliance and compliance to Org Processes through audits, analysis and driving initiatives.
    Work in team and collaborate with people from diverse locations, backgrounds.


    10+, 3 - 5 years relevant experience in data centers and managed infrastructure / shared services model is preferred.
    Must have good spoken and written English.

    Tools Expertise Required:

    Required expertise on Excel, PowerPoint, Word, Minitab, Visio.
    Additional knowledge and experience in Sharepoint administration & management.
    Sharepoint designer, SQL, ASP. Net, Powershell, Javascript experience is valued. 


    ITIL Foundation (Intermediate Preferred),
    ISO 9K Certified auditor (20K, 27K is valued),
    Six Sigma Black Belt (with at least 2 projects completed as black belt) or Six Sigma Green Belt (with at least 5 Projects completed as Green Belt)
    Lean Facilitator or completed 5 or more lean projects, has led or was involved in CMMI HM Implementation and PPM build

    Primary Location City/State:

    Pune, IN, Maharashtra

    Shift: 1:30PM to 10:30PM

Salary: INR 2,00,000 - 7,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming Maintenance

Role Category:QA/Testing/Documentation

Role:Quality Assurance/Quality Control Executive

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-Quality-Coordinator-Ensono-Technologies-LLP-Pune-2-to-5-years-080519006331?src=jobsearchDesk&sid=15573753029716&xp=4&px=1