2 - 5 yrs
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- Job Description:
Developing KPI, Dashboards and Governance models
Conducting ticket level analytics, drawing inferences and driving actions to address identified gaps/ issues.
Creating training content and delivering training in classroom and over webex.
Own and manage Continuous Improvement (Kaizen, SIPs, Six Sigma, Lean etc)
Facilitate Internal & External audits & Track findings to closure
Facilitate Service Delivery Reviews, Root Cause Analysis
Deploy & improve Ticket Audit processes & Transaction Customer Satisfaction (TCSAT)
Identify Early warning Alerts proactively and track it to closure
Facilitate Customer escalation closure
Ensure all services are provided as per Contractual agreement with the customer
Ensure ITIL Operational process compliance
Ensure SLA compliance and compliance to Org Processes through audits, analysis and driving initiatives.
Work in team and collaborate with people from diverse locations, backgrounds.
10+, 3 - 5 years relevant experience in data centers and managed infrastructure / shared services model is preferred.
Must have good spoken and written English.
Tools Expertise Required:
Required expertise on Excel, PowerPoint, Word, Minitab, Visio.
Additional knowledge and experience in Sharepoint administration & management.
ITIL Foundation (Intermediate Preferred),
ISO 9K Certified auditor (20K, 27K is valued),
Six Sigma Black Belt (with at least 2 projects completed as black belt) or Six Sigma Green Belt (with at least 5 Projects completed as Green Belt)
Lean Facilitator or completed 5 or more lean projects, has led or was involved in CMMI HM Implementation and PPM build
Primary Location City/State:
Pune, IN, Maharashtra
Shift: 1:30PM to 10:30PM
Salary: INR 2,00,000 - 7,00,000 P.A.
Role:Quality Assurance/Quality Control Executive
Employment Type:Permanent Job, Full Time