Manager - Business Excellence (Blackbelt)

Manager - Business Excellence (Blackbelt)
URL: https://www.naukri.com/job-listings-manager-business-excellence-blackbelt-metlife-noida-10-to-12-years-091122500991?src=jobsearchDesk&sid=16804147860762796&xp=3&px=1
Exprience: 10 - 12 years
Location: Noida
Job description
- Total Experience required: 10 years (relevant to BPO experience)
- Certified black belt - should have experience of training delivery.
- BPO industry
- Hands on experience on mentoring and executing project.
- May be client facing - good communication.
- Team Handling is a plus
- Driving high levels of efficiency in the delegated attention seeking areas, vis- -vis cost / process / No. of Transactions etc
- Building excellent logical thought process for gap representation effectively
- Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient
- Ability to analyze gaps and with root cause analysis, and further solution to best partner with stake holders
- Convert process flows / fact findings into case study / story boards / process flow
- Should have leadership skills like relationship management, collaboration, facilitation, and influencing
- Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization
- Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally
- Should be able to drive function level Quality Councils
- Should be able to train resources on continuous improvement methodologies like Lean, Six Sigma
Primary External Interactions
- Corporate Finance
- Human Resources / Talent Acquisition
- Facilities /Transport Teams
- Operations SDLs
Technical Skills
- Black Belt Certification (Must) with a sound project execution knowledge
- Making models like SWOT
- Excellent knowledge of MS Office suite, especially Excel
- Strong Presentation Management and training delivery
Process Specific Skills
- Prior Knowledge and hands-on experience in Enabling or Production functions to detect, appreciate, and resolve gaps
- Ability to create an encouraging and efficiency driven environment, as an Individual contributor
- Work well along with people of different functions, with different needs/requirements effectively
Soft skills (Mandatory / Desired)
- Excellent listening, oral or written communication skills or both
- Excellent analytical and research skills
- Decision Making Ability
- Result Oriented, with strong negotiation and convincing skills
- Ability to find creative and innovative solutions to business problems
- Develops relationships with client internal / External personnel
- Communicates effectively to identify needs and evaluate alternative business solutions with project management
Education Requirements
- Graduates with at least 15 years of education
- MBA from a premier/reputed educational institute an advantage
- Excellent Academic track record
Role: Other Consulting - Other
Industry Type: Insurance
Department: Consulting
Employment Type: Full Time, Permanent
Role Category: Other Consulting
Education
UG: Any Graduate
PG: MBA/PGDM in Any Specialization
Key Skills
(i) BPO
(ii) Six sigma
About company
We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux.Customers around the globe have told us they?re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life?s twists and turns.MetLife is committed to being that partner. That?s why we?re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We?ll be introducing new ways to meet our customers? evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services.
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