Manager - Business Excellence (Blackbelt)

Manager - Business Excellence (Blackbelt)

Manager - Business Excellence (Blackbelt)


Exprience: 10 - 12 years

Location: Noida

Job description

  • Total Experience required: 10 years (relevant to BPO experience)
  • Certified black belt - should have experience of training delivery.
  • BPO industry
  • Hands on experience on mentoring and executing project.
  • May be client facing - good communication.
  • Team Handling is a plus



  • Driving high levels of efficiency in the delegated attention seeking areas, vis- -vis cost / process / No. of Transactions etc
  • Building excellent logical thought process for gap representation effectively
  • Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient
  • Ability to analyze gaps and with root cause analysis, and further solution to best partner with stake holders
  • Convert process flows / fact findings into case study / story boards / process flow
  • Should have leadership skills like relationship management, collaboration, facilitation, and influencing
  • Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization
  • Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally
  • Should be able to drive function level Quality Councils
  • Should be able to train resources on continuous improvement methodologies like Lean, Six Sigma


Primary External Interactions


  • Corporate Finance
  • Human Resources / Talent Acquisition
  • Facilities /Transport Teams
  • Operations SDLs


Technical Skills


  • Black Belt Certification (Must) with a sound project execution knowledge
  • Making models like SWOT
  • Excellent knowledge of MS Office suite, especially Excel
  • Strong Presentation Management and training delivery


Process Specific Skills


  • Prior Knowledge and hands-on experience in Enabling or Production functions to detect, appreciate, and resolve gaps
  • Ability to create an encouraging and efficiency driven environment, as an Individual contributor
  • Work well along with people of different functions, with different needs/requirements effectively


Soft skills (Mandatory / Desired)


  • Excellent listening, oral or written communication skills or both
  • Excellent analytical and research skills
  • Decision Making Ability
  • Result Oriented, with strong negotiation and convincing skills
  • Ability to find creative and innovative solutions to business problems
  • Develops relationships with client internal / External personnel
  • Communicates effectively to identify needs and evaluate alternative business solutions with project management


Education Requirements


  • Graduates with at least 15 years of education
  • MBA from a premier/reputed educational institute an advantage
  • Excellent Academic track record



Role: Other Consulting - Other

Industry Type: Insurance

Department: Consulting

Employment Type: Full Time, Permanent

Role Category: Other Consulting


UG: Any Graduate

PG: MBA/PGDM in Any Specialization

Key Skills

(i) BPO

(ii) Six sigma

About company

We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux.Customers around the globe have told us they?re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life?s twists and turns.MetLife is committed to being that partner. That?s why we?re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We?ll be introducing new ways to meet our customers? evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services.