Manager - Business Excellence (Blackbelt)

URL: https://www.naukri.com/job-listings-manager-business-excellence-blackbelt-metlife-noida-10-to-12-years-091122500991?src=jobsearchDesk&sid=16804147860762796&xp=3&px=1

Exprience: 10 - 12 years

Location: Noida

Job description

• Total Experience required: 10 years (relevant to BPO experience)
• Certified black belt - should have experience of training delivery.
• BPO industry
• Hands on experience on mentoring and executing project.
• May be client facing - good communication.
• Team Handling is a plus

• Driving high levels of efficiency in the delegated attention seeking areas, vis- -vis cost / process / No. of Transactions etc
• Building excellent logical thought process for gap representation effectively
• Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient
• Ability to analyze gaps and with root cause analysis, and further solution to best partner with stake holders
• Convert process flows / fact findings into case study / story boards / process flow
• Should have leadership skills like relationship management, collaboration, facilitation, and influencing
• Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization
• Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally
• Should be able to drive function level Quality Councils
• Should be able to train resources on continuous improvement methodologies like Lean, Six Sigma

Primary External Interactions

• Corporate Finance
• Human Resources / Talent Acquisition
• Facilities /Transport Teams
• Operations SDLs

Technical Skills

• Black Belt Certification (Must) with a sound project execution knowledge
• Making models like SWOT
• Excellent knowledge of MS Office suite, especially Excel
• Strong Presentation Management and training delivery

Process Specific Skills

• Prior Knowledge and hands-on experience in Enabling or Production functions to detect, appreciate, and resolve gaps
• Ability to create an encouraging and efficiency driven environment, as an Individual contributor
• Work well along with people of different functions, with different needs/requirements effectively

Soft skills (Mandatory / Desired)

• Excellent listening, oral or written communication skills or both
• Excellent analytical and research skills
• Decision Making Ability
• Result Oriented, with strong negotiation and convincing skills
• Ability to find creative and innovative solutions to business problems
• Develops relationships with client internal / External personnel
• Communicates effectively to identify needs and evaluate alternative business solutions with project management

Education Requirements

• Graduates with at least 15 years of education
• MBA from a premier/reputed educational institute an advantage
• Excellent Academic track record

Role: Other Consulting - Other

Industry Type: Insurance

Department: Consulting

Employment Type: Full Time, Permanent

Role Category: Other Consulting

Education

UG: Any Graduate

PG: MBA/PGDM in Any Specialization

Key Skills

(i) BPO

(ii) Six sigma

About company

We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux.Customers around the globe have told us they?re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life?s twists and turns.MetLife is committed to being that partner. That?s why we?re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We?ll be introducing new ways to meet our customers? evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services.