Quality Assurance Manager

Quality Assurance Manager

Quality Assurance Manager

Quality Assurance Manager

url to apply- https://www.naukri.com/job-listings-quality-assurance-manager-genetic-callnet-consultancy-pvt-ltd-salem-bengaluru-bangalore-7-to-12-years-180221902763?src=sortby&sid=16139011163456589_1&xp=10&px=1

Genetic Callnet Consultancy Pvt Ltd

Hiring for Leading Client

Company Logo

7 - 12 years

Not Disclosed


Job description

Roles and Responsibilities

Experience with Quality Assurance Managemen, Should have a Six Sigma Black Belt Certification, Should have sound knowledge on Quality & Statistical Tools, Handled/led Quality Improvement Projects, Sound knowledge on Process Improvements (Kaizen) and Process Maps

• Identify the gaps and areas of improvement for quality.
• Monitor the implementation of the team or individual quality plans
• Be a guiding force in helping teams to plug quality gaps for individuals as well as teams.
• Identify areas of “Significant Customer Business Impacting projects” and improvement opportunities therein and provide strategic direction & thought leadership.
• Lead “Quality Projects” for the business and complete 1 to 2 high impact projects per year.
• Focus on Process improvement and cost reduction for Onshore to deliver tangible benefits.
• Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes.
• Ensuring Internal and External Quality metrics are being met and if not suggest and handhold teams to achieve it.
• Accountable for Building TQM framework, controls, tracking and socializing.
• Accountable for implementing standard quality methods across the Business.
• Accountable for conducting training leadership teams on quality process and techniques.
• Accountable for surprise audits to identify deviations from set process.
• Accountable for identifying gaps in quality process and implementation of quality improvement tools and take corrective actions.
• Accountable for timely Broadcasting of required quality data.

Qualification: B.E./ MBA


Mobile Number: 7506310055

RoleQuality Assurance/Quality Control Manager

Industry TypeBanking, Financial Services, Broking

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryQuality


UG :B.Tech/B.E. in Any Specialization

PG :MBA/PGDM in Any Specialization

Doctorate :Doctorate Not Required

Key Skills

Quality AssuranceProcess ImprovementBlack BeltkaizenLean Six SigmaQuality Assurance Manager