Operations Senior Manager

Operations Senior Manager

Operations Senior Manager

URL: https://www.naukri.com/job-listings-operations-senior-manager-wells-fargo-india-solutions-pvt-ltd-hyderabad-secunderabad-chennai-bangalore-bengaluru-10-to-13-years-070123500113?src=jobsearchDesk&sid=1681366870349829_1&xp=1&px=5

Exprience: 10 - 13 years

Locaation: Chennai

Job description

  • Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
  • Work with more experienced management to develop and execute business strategies
  • Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
  • Develop and implement business unit strategies
  • Provide expertise for technical, operational and processing functions related to business unit
  • Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables
  • Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
  • Manage allocation of people and financial resources for Operations
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications, International:

  • Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Management experience

Desired Qualifications:

  • University: degree in Business or related discipline
  • Relevant Experience: 10-13+ years of relevant work experience with a min of 8+ years people management experience, preferably within the US Residential Mortgage Domain.

Job Expectations:

  • Primary (what she/he does 80% of the time)

  • Directly manage teams comprising production team members/Team Lead/ SUP/ SMEs/ Operations Managers
  • Plan, execute and be responsible for people, process and other business goals
  • May interact and/or negotiate with senior level business partners.
  • Decisions made at this level are critical and have potential impact towards the WFIP WF overall financial position
  • Flexibility to work in shifts, business travel (if required) Open for lateral opportunities as per the business requirements
  • Take a lead role in developing and implementing best practices
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
  • Develop metrics to measure growth and performance of the department
  • Interface with India and stateside managers on production, quality and security guidelines
  • Conduct performance reviews
  • Interpret complex data and create Business MIS
  • Should be able to provide direct guidance to the team members
  • Possess a proven track record of setting up the teams in operations
  • Focus on continuous improvement

  • Secondary (what s/he does 20% of the time)

  • Assistance on any Transitions
  • May lead complex cross-enterprise projects resulting in enterprise wide implementation
  • Support in process expansion, staffing and new hire training
  • Possess a good understanding of the QC process in the operations environment and the action planning process

  • Key Differentiating Factor

  • Ability to initiate production/quality projects (six sigma/kaizen) for improving performance of the section
  • Initiate process improvement/quality improvement ideas and implement
  • Certifications in GB/ BB


  • Additional Requirements (Role Evolution)

  • Proven track record in using domain knowledge to identify opportunities to streamline the processes and add value to business
  • Experience in having lead / worked in teams that identify opportunities use-cases for process automation, including RPA
  • Good understanding of process re-engineering, BPM and other industry practices
  • Have a consultative mindset that builds on trusted partnerships with the Business to maximize potential


Role: Operations Manager

Industry Type: Financial Services

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations


UG: B.B.A/ B.M.S in Management

PG: Any Postgraduate

Key Skills

(i) Six sigma 

(ii) Mis

About company

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargos vision is to satisfy our customersfinancial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortunes 2018 rankings of Americas largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.