Service Manager

Service Manager

Service Manager

Service Manager( Certified Green belt- Business Excellence(Quality)

Center for Recruitment & Training

Chennai, Delhi

4-9 Years

Job Description

Service Manager( Certified Green belt- Business Excellence(Quality)




High Level Responsibility area
Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
Provides analytics support to Business Leaders both onshore and offshore.
 Drives a continuous improvement culture
Manages the innovation/ idea generation platform Mercuri
Facilitates Process Improvement trainings
Supports the business with Quality/Operational excellence initiatives.
Understand business processes , analyze data trends and share recommendations with stakeholders
Showcase / share skill set & Quality service offerings with stake holders
Analyze data on key client operational metrics to understand opportunity for improvement
Learn and understand the domain / business to help define process metrics
Map processes to identify non-core activities and suggest alternatives and thus help remove waste
Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
Be flexible to changes & continuously evaluate to adapt to the culture of the organization
Understand and own development needs in consultation with the manager and work to achieve development goals
Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
Deliver Lean trainings for Band 3-5 colleagues
Deliver need based trainings on Problem solving , Quality concepts & tools


Graduate in any stream
Green Belt/ Black belt certified
Required Experience
5+ years of work experience
Total work experience of 5 years or more (after Graduation in any discipline)
 Relevant / industry work experience of 3 years or more
Maximum experience should not exceed 8 years.
 Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project


Job Details


ITES/BPO , KPO/Analytics


Sales , Analytics/Business Intelligence


Business analyst , Business Development Manager

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