Service Manager
Service Manager

Service Manager( Certified Green belt- Business Excellence(Quality)
Center for Recruitment & Training
Chennai, Delhi
4-9 Years
Job Description
Service Manager( Certified Green belt- Business Excellence(Quality)
Location--Navi.Mumbai/Noida/Chennai
High Level Responsibility area
Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
Provides analytics support to Business Leaders both onshore and offshore.
Drives a continuous improvement culture
Manages the innovation/ idea generation platform Mercuri
Facilitates Process Improvement trainings
Supports the business with Quality/Operational excellence initiatives.
Responsibilities:
Understand business processes , analyze data trends and share recommendations with stakeholders
Showcase / share skill set & Quality service offerings with stake holders
Analyze data on key client operational metrics to understand opportunity for improvement
Learn and understand the domain / business to help define process metrics
Map processes to identify non-core activities and suggest alternatives and thus help remove waste
Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
Be flexible to changes & continuously evaluate to adapt to the culture of the organization
Understand and own development needs in consultation with the manager and work to achieve development goals
Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
Deliver Lean trainings for Band 3-5 colleagues
Deliver need based trainings on Problem solving , Quality concepts & tools
Education:
Graduate in any stream
Green Belt/ Black belt certified
Required Experience
5+ years of work experience
Total work experience of 5 years or more (after Graduation in any discipline)
Relevant / industry work experience of 3 years or more
Maximum experience should not exceed 8 years.
Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
Job Details
Industry:
Function:
Sales , Analytics/Business Intelligence
Roles:
Business analyst , Business Development Manager
URL For Applying : https://www.monsterindia.com/job/service-manager-certified-green-belt-business-excellence-quality-center-for-recruitment-training-chennai-527622?id=527622&
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