Manager - Business & Service Excellence (#FlexiJob, #Punarāgaman)

URL to Apply- naukri.com/job-listings-manager-business-service-excellence-flexijob-punar-gaman-hdfc-life-insurance-company-limited-mumbai-6-to-11-years-211220600274?src=jobsearchDesk&sid=16103865552009963_9&xp=5&px=1

HDFC LIFE INSURANCE COMPANY LIMITED4.0(2430 Reviews)

6 - 11 years

Not Disclosed

Mumbai

Job description

Roles and Responsibilities

Project Management

• Drive projects through a structured process of need identification, review, closure, sign off & implementation
• Engage in high impact projects on key business challenges, customer satisfaction, revenue enhancement, profitability, waste elimination and process enhancement
• Ensure timely closure of projects with desired outcome, de-risk timelines, get management sign off for closure
• Ensure structured work flow (DMAIC, PDCA etc.) for the projects and hygiene of the project decks in term of project management essentials
• Post completion of projects, ensure change management for effective implementation, sustenance & replication
• Regular status updates to stakeholders/ supervisors/ management; Publish regular project updates & minutes of the project team meetings
• Measurement of project impact including metric improvement, CBA & sign off on financials

Program execution & Governance

• Collaborate with functions for identification and registration of improvement initiatives
• Ensure hygiene of project/ eUreka decks & high quality solutions through precise application of right kind of quality engineering tools & techniques
• Ensure weekly updates from all teams & consolidate for management
• Populate and publish monthly dashboards as planned by the function

Focus Group Engagements

• Create FOCUS GROUPS across functions and train teams on structured problem solving techniques
• Deliver team based improvements through eUrekas, projects, tech solutions and create metric improvement

Desired Candidate Profile

• Graduation in technology / science / commerce with 6+ years of relevant experience
• Lean Six Sigma Black Belt
• Proficiency in MS office, MS Projects, PM, Minitab etc.
• Certification in Quality (Six Sigma, Lean, ISO etc.)
• Background in hands on Quality Engineering, Business Process Reengineering, QMS auditing etc.
• Six Sigma Black Belt level knowledge - Sound grip on Six Sigma & Lean management tools, techniques and methodologies
• Effective problem solving skills to deliver quick & neat business results
• Excellent Communication & Presentation Skills
• Execution excellence

* HDFC Life does not charge applicants any recruitment fee or a deposit in return for job offers. HDFC Life does not authorize any third party to make employment offers, refer or place candidates, for a fee charged to the applicant.    

 

RoleOther

Industry TypeInsurance

Functional AreaOther

Employment TypeFull Time, Temporary/Contractual

Role CategoryOther

Education

UG :Any Graduate in Any Specialization

PG :Post Graduation Not Required

Doctorate :Doctorate Not Required

Key Skills

Project ManagementProcess ImprovementLean Six SigmaProcess Re-engineering