Manager Process Excellence

URL to Apply- https://www.naukri.com/job-listings-manager-process-excellence-sutherland-global-services-private-limited-chennai-hyderabad-secunderabad-6-to-11-years-211220001209?src=jobsearchDesk&sid=16103865552009963_14&xp=16&px=6

Sutherland Global Services Private Limited3.9(2815 Reviews)

6 - 11 years

Not Disclosed

Chennai, Hyderabad

ob description

Sutherland is seeking a dynamic and strategic-thinking person to join us as a Associate Principal(Manager) - Process Improvement  to support the site Organizational Excellence Lead and Service Delivery Team. We are a group of hard-working and forward-thinking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Associate Principals in this role get to: Keep Sutherland Unified: Drive Delivery Standardization across programs, functions and processes; ensure consistency and unified approach application by using improvement methodologies  Strengthen Relationships: Establish and maintain highly professional communication with team members by understanding needs, resolving issues, and managing expectations  Shape Workplace Culture: Lead standardization activities across the programs and supports global standardization initiatives and projects  Define Sutherlands Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction and client satisfaction 

Drive Sutherland Forward: Support programs and teams to meet targets, exceed expectations and add value

Keep Morale High: Be an example of professionalism and support 

Desired Candidate Profile

• Bachelors degree
• Black belt certified professional with overall 10+ years of experience with Five or more years of process transformation experience into Robotics & Robotics process automation , optimization, Digitization & Automation Projects handling experience and Two or more years of managerial experience
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Ability to be customer-oriented in managing communications and issues
• Ability to be able to work in a fast-paced environment
  Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player 

**** Please Note****

Looking for Black belt certified professional with overall 10+ years of experience with Five or more years of process transformation experience into Robotics & Robotics process automation , optimization, Digitization & Automation Projects handling experience

Work location : Chennai / Hyderabad

Shifts Timings : 1 PM to 10 PM or 2 PM to 11 PM (Should be Flexible)

Work @ Home Model, but requires to work from office as well when needed

RoleQuality Assurance/Quality Control Manager

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryQuality

Education

UG :Any Graduate in Any Specialization

Key Skills

Six Sigma Master Black BeltAutomationRPAService QualityAnalytical SkillsProcess ImprovementProcess ExcellenceSix Sigma Black BeltBlack BeltRoboticsClient Satisfaction