Hiring Manager for Process Excellence in a Leading Ecommerce Co.

Yellow Box HR Services Pvt. Ltd. hiring for Hiring Manager for Process Excellence in a leading Ecommerce Co.

 5 - 10 yrs  

Bengaluru

Job Description

• Hiring Manager for Process Excellence in a Leading Ecommerce Co.
  
  Date of Interview- 16/05/19
   

  Location: Bangalore

   

  Role Summary : In this role the person would work with an outsourced partner who would support company with any process excellence initiatives for Seller Onboarding and Seller Experience operations. As an overview, this person would be responsible for SOP Creation/Updates, Knowledge base updation, VSM/Process Mapping

  
  The Partners here refer to organizations that work with company by providing support to Sellers on company's Marketplace through call, email and chat interactions
  
  Job Description: 
  
  Ensure all processes are documented as SOPs with relevant process maps
  Timely review and updation of SOPs and recommend changes/re-define processes in line with business goals
  Timely updation and upkeep of knowledge base and tools
  Proactively identify opportunities and provide alternatives/solutions for process improvement
  Use Value Stream Mapping to identify VA/NVAs and drive improvement
  Maintain & track performance and measures for projects and initiatives
  Ensuring process adherence & compliance through defined audit framework
  Loop-in feedback from Sellers / SE - SO Operations team to respective stakeholders in an effort to build long-term, scalable processes
  Work closely with SE/SO Ops & other cross functional teams to deliver on business goals
  
  Desired Skills and Experience 
  
  Bachelors degree in Engineering, Operations, Manufacturing or related field
  4-5 years of relevant experience with lean methods / Six Sigma / Process Improvement
  Strong project management experience with in-depth knowledge of Business Process Mapping
  Six Sigma GB or BB Certified
  Strong interpersonal and communication skills
  Proficiency in Microsoft Office
  Willingness to work on weekends, and outside of the standard work day
  Understanding and work under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality

  Ability to handle ambiguity and stakeholder management

   

   

  for further details contact: Poulomi-9073388981

Salary: INR 10,00,000 - 16,00,000 P.A.

Industry:Internet / Ecommerce

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time

URL For Applying : https://www.naukri.com/job-listings-Hiring-Manager-for-Process-Excellence-in-a-Leading-Ecommerce-Co-Yellow-Box-HR-Services-Pvt-Ltd-Bengaluru-5-to-10-years-100419008643?src=jobsearchDesk&sid=15577520073567&xp=4&px=1