Manager for Process Excellence
Manager for Process Excellence
Hiring Manager for Process Excellence in a Leading Ecommerce Co.
5 - 10 yrs
Job Description
- Hiring Manager for Process Excellence in a Leading Ecommerce Co.
Date of Interview- 16/05/19
Location: Bangalore
Role Summary : In this role the person would work with an outsourced partner who would support company with any process excellence initiatives for Seller Onboarding and Seller Experience operations. As an overview, this person would be responsible for SOP Creation/Updates, Knowledge base updation, VSM/Process Mapping
The Partners here refer to organizations that work with company by providing support to Sellers on company's Marketplace through call, email and chat interactions
Job Description:
Ensure all processes are documented as SOPs with relevant process maps
Timely review and updation of SOPs and recommend changes/re-define processes in line with business goals
Timely updation and upkeep of knowledge base and tools
Proactively identify opportunities and provide alternatives/solutions for process improvement
Use Value Stream Mapping to identify VA/NVAs and drive improvement
Maintain & track performance and measures for projects and initiatives
Ensuring process adherence & compliance through defined audit framework
Loop-in feedback from Sellers / SE - SO Operations team to respective stakeholders in an effort to build long-term, scalable processes
Work closely with SE/SO Ops & other cross functional teams to deliver on business goals
Desired Skills and Experience
Bachelors degree in Engineering, Operations, Manufacturing or related field
4-5 years of relevant experience with lean methods / Six Sigma / Process Improvement
Strong project management experience with in-depth knowledge of Business Process Mapping
Six Sigma GB or BB Certified
Strong interpersonal and communication skills
Proficiency in Microsoft Office
Willingness to work on weekends, and outside of the standard work day
Understanding and work under pressure in a high-volume processing environment and consistently meeting standards for productivity and qualityAbility to handle ambiguity and stakeholder management
for further details contact: Poulomi-9073388981
Salary: INR 10,00,000 - 16,00,000 P.A.
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager
Employment Type:Permanent Job, Full Time
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