We are hiring For Major Incident Manager

url to apply- https://in.indeed.com/jobs?q=iso%209001&l&sort=date&vjk=f60b5f7b294a39e6

Trigent Software Limited6 reviews - Bengaluru, Karnataka

We are hiring For Major Incident Manager
If interested please share your updated cv to below mail id.
E- mail abhilash_s@trigent.com

If selected you will be working as a permanent employee for Trigent Software Ltd and deployed to our client location

Roles and Responsibilities

• Co-ordinate the Major Incident Management process for specific or multiple clients. Includes analysis of information received and work allocation and execution of the functions of Major Incident Management
• Coordinate & manage Change end to end.
• Quality assurance including continuous improvement, process change and documentation, process/procedure training.
• Interface with internal resources, others and/or clients to manage the Major Incident / Change Management processes on a day-to-day basis.
• Coordinate activities across technical teams and follow up to ensure that Major Incident / Change Management activities are completed.
• Provide the customer, or the Unisys client interface, with accurate information whether over the phone, in person or in writing.
• Ensure requests are executed within agreed deadlines in line with the Customer Service Level Agreement.
• Ensure effective communication towards fellow team members in terms of daily team work, sharing information, sharing workload.
• Ensure the client is kept continuously and proactively informed on the progress of the submitted requests and that client relationship is developed and maintained.
• Understand the requests and their applications.
• Ensure that any revealed process gap or improvement ideas are escalated to the Team Leader or Service Manager.

Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global client.

Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigents decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs.

We offer end to end consulting services, design, development and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA & Testing, IoT, Big Data, and Artificial Intelligence.

Our track record speaks of our success; having developed more than 400 products many of which are deployed in record time in both large and small companies. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.
Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration. For more details please visit our website www.trigent.com .

Please fill the below details:-
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4.00-9.00 Years