AIRSEVA INDIA PVT LTD

Experience: 4 - 9 years

Salary: ₹ 5,00,000 - 9,00,000 P.A.

Location: Gurgaon

Job description

What you'll do

Diagrams and evaluates existing processes.

Leads or supports cross-functional project teams to implement operational improvements.
 

Implements process improvement projects using Lean Six Sigma methodology.
 

Builds relationships with cross-functional CS stakeholders
 

Collects data and insights from operations to identify root cause of problems.
 

Measures performance against process requirements.
 

Surveys, identifies and analyzes best practices for techniques and processes.
 

Leads and supports initiatives to implement best practices in operations.
 

Presents opportunities for approval to management.
 

Communicates progress to stakeholders

What you need to succeed
 

4 years of experience in operations

Advanced knowledge of CS Specialty worktypes and contact center operations
 

Lean Six Sigma Yellow Belt; Green belt a plus
 

Should be flexible with 24*7 Shifts

Strong stakeholder management skills
 

Proven track-record of developing and delivering support with positive impact to business metrics

Experienced in project management and engaging with cross-functional teams to successfully achieve business goals
 

Entry level SQL skills
 

Entry level Excel
 

Entry level analytics capability

Required Candidate profile

As a BPI Process Analyst you will support and lead pilots and projects that will focus on the analysis and improvement of Community Support Business processes, in order to increase operational efficiency, process quality, and result in outstanding customer experience.
 

You will collect and analyze process data with support from CS analysts and utilize this information to recommend and implement improvements to workflow. You will work cross-functionally with Support Product, Service Managers, Regional Operations Managers, Operations Change Management, and Shared Services to deliver successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results.

Role: Business Analyst

Industry Type: Travel , Hotels , Restaurants , Airlines , Railways

Functional Area: Analytics & Business Intelligence

Employment Type: Full Time, Permanent

Role Category: Analytics & BI

About Company

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

About Airseva: Airseva, an Airbnb Company, is a newly set up global capability center. Set up in 2017 in Gurgaon, Airseva was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. Airseva is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, Airseva is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Analytics, etc.

Company Info

Contact Person: Mr. Abhishek