Asst Manager Quality - Hyderabad

Tech Mahindra Ltd 3.5(6877 reviews)

 8 - 13 yrs

Job Description

• Greetings from Tech Mahindra..
  
  Immediate opening for Asst Manager Quality for Voice process
  
  Work Location: Hyderabad 
  
  
  Handling a team of QAs or QTLs
  Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability & GEMBA). 
  Establish and maintain Quality Management system for the account
  Works with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution, AHT, shrinkage, Utilization etc.) through gap analysis and process improvement projects 
  Be able to lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs 
  Works with the site/client team in upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.) 
  Responsible for compliance in all contractual and regulatory requirements 
  Replicate best practices from other locations/processes to improve process performance.
  Design training programs, train staff on Operational Excellence Tools & promote culture of Kaizen. 
  Support & guide staff on quality related projects as a part of their career development plans. 
  Participate actively in all quality related audits both internal as well as external 
  Conduct transactional quality audits, Process Improvements, calibrations
  
  Key Deliverables (KRA/Measure)
  
  Knowledge : Understanding of the process, evaluation & feedback, reporting and analysis
  Reduction of rework and Cost of poor Quality(COPQ)
  Should be able to handle & achieve the departmental requirements
  Maintaining secrecy of data
  
  Applicants Specifications & Qualification
  Graduation (any discipline) with 10-12 years of experience of working in an International
  Expertise and domain knowledge in Customer Care
  Should be open to work 24/7
  
  
  Forrward your resume at CS00593612@techmahindra.com

Salary: Not Disclosed by Recruiter

Industry:BPO, Call Centre, ITeS

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Team Leader-Quality Assurance/Quality Control

Employment Type:Permanent Job, Full Time

Hyderabad

URL For Applying :https://www.naukri.com/job-listings-Asst-Manager-Quality-Hyderabad-Tech-Mahindra-Ltd-Hyderabad-8-to-13-years-110719011647?src=jobsearchDesk&sid=15629898459189&xp=2&px=1