Team Manager-PEX-Digital Operations at Hyderabad
Team Manager-PEX-Digital Operations at Hyderabad
Pranay Kumar
Jan 19, 2021
818
0
Team Manager-PEX-Digital Operations at Hyderabad
Url to apply- https://www.monsterindia.com/seeker/job-details?id=2335113&searchId=f1dff298-5112-4b4c-8c04-332102847f13
Transgnx HR Solutions Private Limited
Hyderabad / Secunderabad
8-12 Years
Job Description
• Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
• Understands and articulates problems/issues in a timely and accurate mannerfrom the delivery/operations teams
• Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Participate in exploring solutions for problems and process bottlenecks
• Actively contributes to change implementation initiatives on the floor
• Reports issues related to problems/opportunities to transformation leaders
• Play pivotal role in executing transformation governance model to build the continuous improvement culture
Desired Candidate: • Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
• Must have experience in Healthcare domain & reputed KPO is preferred.
• Must have 10 years of work experience with minimum 5 years of relevant experience
• Must have excellent analytical, presentation & communication skill Should be a self-starter
Job Details
Industry:
Function:
Customer Service/Call Centre/BPO , IT
Roles:
Operations Manager , Manager - Service Delivery
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