Team Manager-PEX-Digital Operations at Hyderabad

Team Manager-PEX-Digital Operations at Hyderabad

Team Manager-PEX-Digital Operations at Hyderabad

Team Manager-PEX-Digital Operations at Hyderabad

Url to apply- https://www.monsterindia.com/seeker/job-details?id=2335113&searchId=f1dff298-5112-4b4c-8c04-332102847f13

Transgnx HR Solutions Private Limited

Hyderabad / Secunderabad

8-12 Years

 

Job Description

• Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
• Understands and articulates problems/issues in a timely and accurate mannerfrom the delivery/operations teams
• Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Participate in exploring solutions for problems and process bottlenecks
• Actively contributes to change implementation initiatives on the floor
• Reports issues related to problems/opportunities to transformation leaders
• Play pivotal role in executing transformation governance model to build the continuous improvement culture

 

 

Desired Candidate: • Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
• Must have experience in Healthcare domain & reputed KPO is preferred.
• Must have 10 years of work experience with minimum 5 years of relevant experience
• Must have excellent analytical, presentation & communication skill Should be a self-starter

Job Details

Industry:

ITES/BPO

Function:

Customer Service/Call Centre/BPO , IT

Roles:

Operations Manager , Manager - Service Delivery

Skills:

Team Manager digital Operation