Service Delivery Manager (PEX-Digital Operations-Technology) MNC position at Hyderabad

Url to apply- https://www.monsterindia.com/seeker/job-details?id=2335059&searchId=f1dff298-5112-4b4c-8c04-332102847f13

Transgnx HR Solutions Private Limited

Hyderabad / Secunderabad

12-15 Years

 Not Specified

Job Description

• Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases
• Ensure process assessments leveraging knowledge about the different IPA solutions and its capabilities, knowledge about the different process scenarios and their corresponding automation solutions, Good and Bad scenarios for automation
• Understanding of IPA methodology and the associated templates and roles and responsibilities
• Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
• Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
• Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Participate in exploring solutions for problems and process bottlenecks
• Actively contributes to change implementation initiatives on the floor
• Reports issues related to problems/opportunities to transformation leaders
• Play pivotal role in executing transformation governance model to build the continuous improvement culture
• Should deliver client presentations, business development and presales support for continuous improvement and innovation.

Profile of Desired Candidate: • Must have project managed 5 high impact Automation/Analytics end to end
• Must have RPA automation life cycle management experience
• Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
• Must have experience in relevant domain & reputed KPO is preferred.
• Must have 11 years of work experience with minimum 7 years of relevant experience
• Must have excellent analytical, presentation & communication skill
• Should be a self-starter

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Job Details

Industry:

ITES/BPO

Function:

Customer Service/Call Centre/BPO , Digital Marketing

Roles:

Manager - Migrations/Transitions , Manager - Service Delivery , Search Engine Optimisation (SEO)

Skills:

Service Delivery Manager