Manager / Sr. Mng - Process Excellence

Golden Opportunities Pvt Ltd

 7 - 12 yrs


Job Description


  • A Certified Six Sigma Black Belt with 10+ years of hands on experience in driving process improvement projects In the F&A domain across all towers of PTP
    OTC and RTR 

    To identify and lead process improvements across FAO process
    Deliver Business Benefits through application of Lean Six Sigma Methodologies
    Train Coach and Mentor Green Belt candidates to complete the projects and help them in Certifications 
    Support accounts in ensuring compliance to various audit standards such as ISO CMMi effectively coordinate with Internal team to ensure Audit Readiness in Process Excellence
    Supporting accounts with analytical activities such as Capacity Estimation and Planning Volume Forecasting Load Balancing VA/ NVA analysis etc.
    Drive the culture of continuous improvement automation and operational analytics on the floor by engaging with Stakeholders at various levels including clients BRMs Customer Leaders and Operations Team
    IC role
    Should have individually Completed 3+ End to End High Impact BB projects.
    Tenure Certified BB leader. 
    Open to working in Night shifts ( 11:30 PM to 6:30 AM Window).

Salary: INR 10,00,000 - 18,00,000 PA.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time

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