Manager
Manager
Manager / Sr. Mng - Process Excellence
7 - 12 yrs
Job Description
- A Certified Six Sigma Black Belt with 10+ years of hands on experience in driving process improvement projects In the F&A domain across all towers of PTP
OTC and RTR
To identify and lead process improvements across FAO process
Deliver Business Benefits through application of Lean Six Sigma Methodologies
Train Coach and Mentor Green Belt candidates to complete the projects and help them in Certifications
Support accounts in ensuring compliance to various audit standards such as ISO CMMi effectively coordinate with Internal team to ensure Audit Readiness in Process Excellence
Supporting accounts with analytical activities such as Capacity Estimation and Planning Volume Forecasting Load Balancing VA/ NVA analysis etc.
Drive the culture of continuous improvement automation and operational analytics on the floor by engaging with Stakeholders at various levels including clients BRMs Customer Leaders and Operations Team
IC role
Should have individually Completed 3+ End to End High Impact BB projects.
Tenure Certified BB leader.
Open to working in Night shifts ( 11:30 PM to 6:30 AM Window).
Salary: INR 10,00,000 - 18,00,000 PA.
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager
Employment Type:Permanent Job, Full Time
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